Director- Cloud Hardware Support

2 days ago

Malaysia Oracle Full time 90,000 - 120,000 per year
Description

  • As a leader in the Cloud Hardware support organization, you will be responsible for leading teams of Managers, Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites across Malaysia. 

  • Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps.

  • The role involves significant communication at all levels internally and externally. 

  • A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.

Responsibilities

Key Responsibilities:

  • Oversee 24/7 data center operations and new regional deployments
  • Develop, coach, and scale high-performing, diverse technical teams
  • Collaborate globally to achieve consistency and deliver project milestones
  • Foster continual improvement, risk mitigation, and operational efficiency
  • Manage vendors and ensure local regulatory compliance
  • Drive recruitment, talent development, and team progression
  • Occasional travel within Malaysia required

About You:

  • Proven leader of large, diverse teams in mission-critical IT environments with extensive data center exposure in hyperscale environments
  • Strong technical and business acumen across infrastructure, DC operations and growth mindset
  • Skilled communicator, able to influence across functions and senior management
  • Experience with hiring, mentoring, and developing managers and staff
  • Adaptable and resilient, thriving in complex, fast-paced environments
  • Malaysian language skills preferred

  • Bachelor's degree or equivalent industry experience preferred.

    Ready to make an impact? Apply now to help shape the next generation of cloud infrastructure in Malaysia.

Qualifications

Career Level - M4

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