Client Advisor

20 hours ago

Greater Kuala Lumpur, Malaysia FERRAGAMO Full time 30,000 - 60,000 per year

Job Title:
Client Advisor (Sales)

Location: Pavilion Store

Hiring condition:
2-3 Month Contract Staffs

Benefits:
Base Salary + Commission (Individual sales target)

Industry:
Luxury Fashion

Job Mission:

  • Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
  • Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
  • Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
  • Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
  • Create a long-term authentic bond with clients by making them feel the experience is truly about them.
  • Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results.

Main Responsibilities:

Sales

  • Achieve individual KPIs:

a) Sales targets

b) Sales Per Transaction (SPT)

c) Unit Per Transaction (UPT)

d) Conversion rate

  • Assist in daily sales and weekly sales reporting to head office (where necessary).

Store Appearance / Visual Merchandising

  • Ensure store / stockroom are clean, neat and tidy always, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
  • Ensure new stocks are displayed and merchandised in a timely and attractive manner.

Stock Management

  • Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
  • Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss

Customer Service & CRM

  • Acquire new clients to Ferragamo database.
  • Develop client relationships by providing clients regular updates.

Candidate Requirement:

  • Minimum 1 year of working experience in retail or luxury fashion industry
  • English speaking (Business level)
  • Good communication skills
  • Independent, detailed and willing to work in a fast-paced environment
  • Customer orientated with good service flair
  • Able to work retail operating hours including weekends and public holidays. Morning Shift, Afternoon Shift, Full Shift.

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