Consumer Branch Manager

2 days ago

OCBC Malaysia Batu Pahat OCBC Bank Full time 900,000 - 1,200,000 per year
WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Consumer Branch Manager

Job Responsibilities:

• To effectively and efficiently manage the consumer sales team resources, for both Branch Banking, and Premier Banking Segments, to achieve the targets / standards for sales, high-level, consistent service quality and risk management

• Build business partners and reciprocal business relationships

• Manage the Sales Team Manager(s) of Consumer Banking, Branch Banking, and Premier Banking (if any) to achieve revenue targets for the branch

• To be responsible to implement the structured engagement process with Workplace Banking Acquisition Team for incremental acquisition of new companies and individual staff accounts for the branch.

• To be responsible for the branch's overall relationship with the IQ Corporates for continued business growth opportunity (includes cross selling)

• To ensure Team Manager / Deputy Team Manager plan, manage and oversee the running of iQ New / Existing corporates roadshows/events.

• Drive Asset Under Management and Customer Information File growth for the branch by planning branch events/activities

• Promote usage of sales & service methodology to achieve targets

• Optimize customer interaction tools such as CRUs and campaign leads to deliver sales results

• Achieve consumer sales team compliance in all statutory and regulatory requirements

• Achieve a Pass in Internal & External Audit, Health Checks and Call Backs

• Build and develop staff competencies and leadership qualities

• In charge of recruitment and maintain low staff attrition

Job Requirements:

• Degree in banking and finance, accounting or business administration, with at least 5 years' experience in branch banking with exposure in sales, service & operational aspects

• Strong Leadership & Sales Management Skills

• Sound financial knowledge

• Strong written and verbal communication skills

• Good understanding of banking law and practices

What we offer:


Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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