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Executive, Customer Relations
2 weeks ago
Location:
Johor Bahru
Job Requirements:
Degree in Land Administration and Development, Real Estate Management, Building Management, or a related field.
Excellent communication (verbal and written) and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Good organizational and follow-up skills.
Able to work on weekends.
Job Responsibilities:
- Customer Relationship Management
Maintain positive relationships with homeowners by providing excellent service and support throughout their homeownership journey.
- Vacant Possession (VP) Handover
Oversee the VP process, including the coordination and handover of keys once the property is ready for occupancy.
- Customer Briefing & Liaison
Serve as the main point of contact to explain house readiness and guide homeowners through the VP and settlement process.
- Defect Management & Customer Experience
Manage customer expectations, coordinate rectification works with the relevant departments or contractors, and ensure homeowners feel supported throughout the process.
- Issue Resolution & Support
Strong communication, empathy, and problem-solving skills are essential to address and resolve issues effectively and professionally.
Job Types: Full-time, Contract, Fresh graduate
Contract length: 12 months
Pay: From RM2,800.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Education:
- Bachelor's (Required)
Work Location: In person