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Executive, Customer Relations

2 weeks ago


Johor Bahru, Johor, Malaysia ECO WORLD DEVELOPMENT GROUP BERHAD Full time 33,600 per year

Location:

Johor Bahru

Job Requirements:

Degree in Land Administration and Development, Real Estate Management, Building Management, or a related field.

Excellent communication (verbal and written) and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Good organizational and follow-up skills.

Able to work on weekends.

Job Responsibilities:

  • Customer Relationship Management

Maintain positive relationships with homeowners by providing excellent service and support throughout their homeownership journey.

  • Vacant Possession (VP) Handover

Oversee the VP process, including the coordination and handover of keys once the property is ready for occupancy.

  • Customer Briefing & Liaison

Serve as the main point of contact to explain house readiness and guide homeowners through the VP and settlement process.

  • Defect Management & Customer Experience

Manage customer expectations, coordinate rectification works with the relevant departments or contractors, and ensure homeowners feel supported throughout the process.

  • Issue Resolution & Support

Strong communication, empathy, and problem-solving skills are essential to address and resolve issues effectively and professionally.

Job Types: Full-time, Contract, Fresh graduate

Contract length: 12 months

Pay: From RM2,800.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Education:

  • Bachelor's (Required)

Work Location: In person