Customer Service Team Leader

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia PERSOL Workforce Solutions Malaysia Sdn. Bhd. Full time 120,000 - 240,000 per year

About the Role:

Our client are hiring Seller Acquisition & Incubation Team Supervisor to support online merchant (eCommerce) Singapore's seller acquisition and incubation operations. You will oversee day-to-day funnel quality, drive acquisition throughput, monitor team performance, and implement seller development SOPs to deliver strong, scalable outcomes for the SG market.

Job Responsibilities:

Team Management, SOP & Program Execution:

  • Oversee the day-to-day performance of the Seller Acquisition & Incubation team, including onboarding, outreach and seller support activities.
  • Set weekly targets, track funnel progress, evaluate performance dashboards and provide coaching/escalation support where needed.

Seller Acquisition & Funnel Growth:

  • Drive merchant acquisition through multiple lead channels and ensure healthy top-of-funnel activity.
  • Maintain consistent onboarding volume via structured outreach, follow-ups and conversion-stage intervention

Seller Education & Incubation Enablement:

  • Support the rollout of seller training programs, webinars and educational content.
  • Work with Incubation leads to accelerate high-potential sellers through performance monitoring, blocker identification and tailored growth support.

Job Requirements:

  • At least have 4 – 6 years experience in e-commerce, marketplace operations, seller acquisition, BD, incubation programs, or relevant merchant-facing environment
  • Comfortable analyzing performance, spotting bottlenecks, and driving funnel improvements
  • Strong ability to coach, guide and improve team members to achieve weekly targets
  • Proficiency in Chinese / Mandarin & English
  • Strong stakeholder communication — clear reporting, escalation handling, weekly updates
  • Able to work independently in a fast-moving environment
  • Familiarity with TikTok Shop and livestreaming is a plus, but willingness to learn fast is key

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