customer service officer

1. Reception & Customer ServiceGreet visitors warmly and ensure they are attended to promptly.Answer, screen, and forward incoming calls in a courteous manner.Maintain the reception area to ensure it is clean, organized, and welcoming.Assist visitors in signing in/out and direct them to the appropriate departments.2. Administrative SupportHandle incoming and...

Maxim E-hailing is one of the leading players in the fast-growing ride-hailing industry. Our mission is to provide our customers with convenient, reliable and safe transportation solutions. Through our innovative technology and commitment to excellence, we are changing the way people travel throughout Malaysia.You are an ideal candidate if:You have a strong...

Key ResponsibilitiesLead and supervise the Front Office team to deliver professional and warm guest serviceOversee check-in/check-out operations, reservations, and guest inquiriesHandle guest feedback and ensure prompt, effective resolutionCoordinate closely with Housekeeping, F&B, and other departments for smooth daily operationsManage front office budgets,...

Role DescriptionThe Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth service delivery and exceptional guest satisfaction. The role involves coordinating departments, managing guest issues and emergencies, and leading the operational team to maintain high standards and compliance with hotel policies. The ideal candidate has...

Overview :The Assistant Front Office Manager (AFOM) is responsible for planning, organizing, coordinating, staffing, directing, controlling and evaluating all operations of the department.The Assistant Office Executive (AFOM) must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough...

Qualification and experienceMinimum SPM holder and passed in subject Bahasa Malaysia and EnglishGood in English and additional languages are advantagesMinimum 1 year work experience in customer serviceCan work in shift rotation (till 10pm)Good communication in inter-personal skill and customer skillComputer skill in WORDS and EXCELAge between 20 till 35...

Key ResponsibilitiesSupervise and support all front office operations including check-in/check-out, guest relations, concierge, bell desk, and reservations.Assist in leading, training, and mentoring the front office team to deliver exceptional service consistently.Handle guest complaints, feedback, and special requests promptly and professionally to ensure...

Role DescriptionThe Guest Service Assistant serves as the first point of contact for guests, delivering exceptional service to ensure a welcoming and seamless experience. Responsible for managing check-ins, check-outs, reservations, and guest inquiries, the GSA plays a key role in upholding the hotel's service standards and creating positive guest...

Friendly greet & welcome customers. Excellent customer service must always start with a warm and sincere smile.Take orders accurately and provide recommendations (best seller or special of the day) on menu items accordingly.Adhere to daily sales target set by the company by providing suggestions and recommendations of products to customers.Preparation on...

Requirement :Candidate must pursuing a Diploma/Degree in Hotel Management / Food & Beverage Management / Food Service or Catering Management / Hospitality Management / Front Office Operations / Housekeeping Operations / Hotel Management (BHM) or equivalent.Team player with excellent interpersonal and communication skills.Willing to learn new skills and...