duty manager

2 days ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia Starus Hotel Bukit Bintang Full time 60,000 - 120,000 per year
  • Ensure that all Front Office team members are familiar with the hotel's products and services, current promotions, policies and other important information.
  • Ensure that all Front Offices SOPs are adhered to by all team members.
  • To respond to guest feedback, compliments or complaints relating to Front Office operations in a courteous and efficient manner, following through to make sure problems are resolved in a way that exceeds guests' expectations and utilizing the empowerment guidelines.
  • To report any difficulties to Operation Manager/ General Manager.
  • To be aware of top corporate and VIP clients and highlights to all team members and ensure all VIP arrival and function guests are to be coordinated and welcomed.
  • Review all guest arrivals and ensure that rooms are assigned according to the reservation and preferences.
  • To ensure the punctuality and appearance of all Front Office team members, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.
  • Assists in conducting the annual Performance Development Review (PDR) with Front Office team members and supports them in their professional development goals.
  • Ensure daily briefings are conducted in a timely manner and all team members are briefed on the daily activities taking place.
  • Always exercises responsible behavior and positively represents the hotel as well as maintaining a high level of professionalism.
  • Performs all duties applicable to the night shift ensuring all reports, system checks as well as run of the day (date system change) are performed according to standards and hotel requirements.
  • To be flexible in your job function and perform any other duties and responsibilities which may be assigned to you

Talent Profile

  • Minimum 3 to 4 years of working experience in similar capacity, preferably in experience Hotel/Resort properties.
  • Sound knowledge of any PMS system. Experience in ESoft will be an added advantage.
  • Proficiency in both spoken and written English and Bahasa are essential for this role. The ability to speak Mandarin and other languages will be an added advantage.
  • Guest-oriented personality with great customer management skills.
  • High standards of accuracy and excellent time management.
  • Able to work as a team player, while at the same time dependable as an individual leader.
  • Able to work with minimal supervision.
  • A clear thinker, remaining calm and resolving problems using good judgment.
  • Able to manage conflict confidently and in an effective manner.

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