Branch Manager

15 hours ago

Kota Bharu, Kelantan, Malaysia Al Rajhi Banking & Investment Corporation (Malaysia) Bhd Full time 60,000 - 120,000 per year

The job requires overseeing and driving sales, service, operations, risk management, and financial performance for the Retail Banking division at a specific branch. The goal is to maximize profit, foster teamwork, and expand the customer base through strategic planning and innovative initiatives. The role demands a strong focus on customer acquisition, sales growth, and delivering exceptional service while managing operational efficiency, financial performance, and risk. The individual must be a brand ambassador and create a positive customer experience in a highly competitive market.

Job Responsibilities

  • Achieving individual and branch sales targets consistently, with a focus on Affluent growth, Wealth Management Products penetration growth, and Asset Under Management (AUM) growth.
  • Continuously analyzing and reviewing customer & portfolios to identify opportunities for offering customer solutions through a range of Wealth Management products.
  • Ensuring that customer information is kept up-to-date and accurate in the Banks system at all times.
  • Providing customer and market feedback consistently and engaging in performance reviews with the branch manager frequently for improvement purposes.
  • Actively identify customer needs and deliver tailored financial solutions that embody ARBM seven core values.
  • Lead the branch in delivering innovative financial solutions that enhance customers quality of life, aligning with ARBM vision of a trusted leader.
  • Proactively drive a high-performance culture focused on exceptional customer service and achieving sales targets within the branch.
  • Treat customers fairly and equitably, taking ownership of resolving disputes and complaints while demonstrating strong leadership.
  • Ensure consistently high service standards that foster customer loyalty and strengthen brand reputation.
  • Inspire staff excellence through strong leadership and effective communication.
  • Efficiently allocate branch resources to achieve sales and service objectives.
  • Proactively manage employee performance, identify development needs, and create clear career paths.
  • Foster a collaborative environment through employee engagement and retention initiatives.
  • Responsible to ensure compliance on the application of the internal programs and procedures within the Branch, including proper maintenance of records and reporting of any suspicious transaction.

Qualifications

  • Qualification - Degree from any university
  • Must have at least 5 years working experience in managing branch

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