Business Process Excellence Manager – 4PL Control Tower

8 hours ago

Subang Jaya Selangor, Malaysia PRISM Supply Chain Asia Sdn Bhd Full time 60,000 - 120,000 per year

Description:

The Business Process Excellence (BPE) Specialist is part of the PRISM 4PL Control Tower team. This role is responsible for quality and efficiency of operational processes in the regional PRISM Supply Chain Control Tower and through this, ensures the delivery of high-quality logistics services to PRISM's customers. This function works in close alignment with PRISM management and operational teams to drive improvement, standardization, and governance initiatives to improve Control Tower processes. Reporting to the Managing Director for PRISM 4PL Malaysia, this role focuses on:

You will be responsible for:

a) Process Standardization and Efficiency

  • Monitor efficiency of operational process execution
  • Identify and document deviations to both internal process standards as well as customer agreements (e.g. SOPs)
  • Manage and oversee the effective implementation of corrective measures in Operations in alignment with operational management and contract management teams, as well as Quality team.
  • Act as the overall owner of the Control Tower Change Management process, ensure that all changes (internal / customer facing) are captured, documented and handled in a structured way.

b) Optimization & Continuous Improvement

  • Accountable to identify potential for improvement and standardization in operational processes and within operational IT solutions, using Lean tools and methodologies (e.g. Kaizen, 5Why etc.)
  • Propose measures for efficiency increase, including evaluation of process automation and outsourcing
  • Manage the implementation of selected improvement initiatives with internal teams, including estimation of implementation budget and operational run cost. Monitor ROI and efficiency of implemented measures
  • Drive a mindset of excellence and continuous improvement in the Control Tower, from operators to regional management teams

c) Governance & Operational Documentation Management

  • Oversee and guide operational teams in the generation of process documentation (SOPs, Work Instructions, Process Flowcharts) in line with PRISM Document Management standards and applicable industry quality standards (e.g. ISO etc.)
  • Manage reviews of existing process documentation to ensure that all operational processes are properly documented, trained, and signed off.

d) Performance Analytics & Operational Excellence

  • Provide guidance to operational teams in the implementation of structured processes to capture, follow up and resolve all operational incidents and non-conformities
  • Collaborate with operational teams to drive periodical data analysis on incidents and non-conformities, define corrective and preventive measures and oversee the implementation of action plans

Qualifications & Experience:

  • Bachelor's degree in Supply Chain, Engineering, or related field (Master's preferred)
  • Lean Six Sigma Green Belt or higher (preferred)
  • 5+ years in process improvement, business transformation, or operational excellence in 4PL/3PL logistics
  • Expertise in Control Tower models, supply chain systems, and project implementation
  • Strong command of process mapping tools (Visio), data analytics (Excel, Power BI, Tableau), and project methodologies (Agile, PMP)

Your Mindset:

  • Hands-on, pragmatic, and solutions-focused
  • Quality-driven with exceptional analytical and problem-solving skills
  • Inspirational team player and change agent
  • Clear, structured communicator across all levels
  • Able to manage complexity and lead through influence in a matrix environment

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