customer service
10 hours ago
Job Scope Customer Service
Syarat-syarat :
- Perempuan muslim yg berumur 21 tahun sehingga 29 tahun
- Memiliki Diploma dan ke atas
- Freshgraduate & berpengalaman
Layanan & Komunikasi Pelanggan
Membalas mesej, pertanyaan & aduan pelanggan melalui WhatsApp, Shopee Chat, TikTok Inbox atau panggilan telefon.
- Memberi maklumat tepat mengenai produk, promosi & status pesanan.
Menyelesaikan masalah pelanggan dengan cara profesional & mesra.
Pengurusan Pesanan Pelanggan
Menyemak dan memantau status pesanan (payment, packing, penghantaran).
- Mengemaskini tracking number & status penghantaran kepada pelanggan.
Membantu pelanggan sekiranya ada masalah seperti alamat salah, barang rosak atau lewat sampai.
Pengurusan Supplier & Order Stok
Membuat pesanan stok kepada supplier mengikut keperluan syarikat.
- Menerima dan menyemak order stok daripada supplier (kuantiti & kualiti).
- Berurusan & berunding dengan supplier berkaitan harga, tarikh penghantaran atau isu berkaitan.
- Mengingatkan pihak pengurusan mengenai pembayaran supplier sebelum tarikh akhir.
Menyimpan dan mengurus rekod pembelian & invois supplier dengan teratur.
Rekod & Laporan
Menyimpan rekod pertanyaan pelanggan & aduan untuk rujukan.
Menyediakan laporan ringkas berkaitan order pelanggan dan status stok dari supplier.
Sokongan Operasi
Bekerjasama dengan team sales & packing untuk memastikan pesanan pelanggan dihantar tepat pada masanya.
- Memberi maklum balas daripada pelanggan dan supplier kepada pihak pengurusan untuk penambahbaikan servis & operasi.
Job Types: Full-time, Fresh graduate
Pay: RM1, RM2,000.00 per month
Benefits:
- Professional development
Language:
- Bahasa (Preferred)
License/Certification:
- LESEN (Preferred)
Work Location: In person
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