customer service

10 hours ago


Batu Caves, Selangor, Malaysia Aqil Fayyadh Resources Full time 12,000 - 24,000 per year

Job Scope Customer Service

Syarat-syarat :

- Perempuan muslim yg berumur 21 tahun sehingga 29 tahun

- Memiliki Diploma dan ke atas

- Freshgraduate & berpengalaman

  1. Layanan & Komunikasi Pelanggan

  2. Membalas mesej, pertanyaan & aduan pelanggan melalui WhatsApp, Shopee Chat, TikTok Inbox atau panggilan telefon.

  3. Memberi maklumat tepat mengenai produk, promosi & status pesanan.
  4. Menyelesaikan masalah pelanggan dengan cara profesional & mesra.

  5. Pengurusan Pesanan Pelanggan

  6. Menyemak dan memantau status pesanan (payment, packing, penghantaran).

  7. Mengemaskini tracking number & status penghantaran kepada pelanggan.
  8. Membantu pelanggan sekiranya ada masalah seperti alamat salah, barang rosak atau lewat sampai.

  9. Pengurusan Supplier & Order Stok

  10. Membuat pesanan stok kepada supplier mengikut keperluan syarikat.

  11. Menerima dan menyemak order stok daripada supplier (kuantiti & kualiti).
  12. Berurusan & berunding dengan supplier berkaitan harga, tarikh penghantaran atau isu berkaitan.
  13. Mengingatkan pihak pengurusan mengenai pembayaran supplier sebelum tarikh akhir.
  14. Menyimpan dan mengurus rekod pembelian & invois supplier dengan teratur.

  15. Rekod & Laporan

  16. Menyimpan rekod pertanyaan pelanggan & aduan untuk rujukan.

  17. Menyediakan laporan ringkas berkaitan order pelanggan dan status stok dari supplier.

  18. Sokongan Operasi

  19. Bekerjasama dengan team sales & packing untuk memastikan pesanan pelanggan dihantar tepat pada masanya.

  20. Memberi maklum balas daripada pelanggan dan supplier kepada pihak pengurusan untuk penambahbaikan servis & operasi.

Job Types: Full-time, Fresh graduate

Pay: RM1, RM2,000.00 per month

Benefits:

  • Professional development

Language:

  • Bahasa (Preferred)

License/Certification:

  • LESEN (Preferred)

Work Location: In person


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