Senior Executive Client Servicing

About the role

We are seeking a talented and driven Senior Executive to join our Client Services team at iCIMB (Malaysia) Sdn Bhd, Kuala Lumpur. As a Senior Executive, Client Services you must be able to demonstrate strong stakeholder management skills and possess proven experience in engaging effectively across various levels. Proficiency in Microsoft Excel and PowerPoint is also essential, as these tools are critical for data analysis, reporting, and presentation purposes.

What you'll be doing

1. Manage all incoming business enquiries from Business Units and guide them through iCIMB
2. procedures and direction in regards to the services we provide that can best suit their enquiries.
3. Manages new business opportunities and growing the iCIMB contracts/businesses as per target set by Management to meet the business growth of company.
4. Attend all meetings with the business and process owner in regards to the enquiries or request that could possibly churn into a new business opportunity.
5. Guide stakeholders through the 'User Request Form' submission (if required) to ensure seamless end to end client management till service is onboard.
6. Lead/assists in the negotiation of commercial terms with stakeholders to deliver optimum profitability and service level.
7. Constantly follow through with process owner and business units to gather the required update/information to ensure a quick turn-around time on our response to request submitted.
8. Liaise with Process Owner in regards to enquiries raised by business and work out the possibility of providing the service(s) requested and to provide the business with the propose service offering transition plan, service level and charges.
9. Ensure all documentation prepared eg. Proposal, Service Level Agreement, CRN & URF are in line with internal SOP, compliance and governance guideline.
10. Coordinate between business and process owner to ensure that expectations of both parties are clearly laid out and fulfilled to our best ability.
11. Attend the periodic operational/management meeting to keep abreast with the latest company's direction and ensure any changes in high management's direction is captured and relay to business subsequently. This is also to understand the cost, productivity and latest department update by process owner to drive and optimize internal business teams and resources to meet financial growth and projected profit targets as a team.
12. Manage or drive project or initiative which benefit day to day operations and/or enhance iCIMB's stakeholder engagement.
13. Manage/support in general administrative function, reporting, documentation up keep and ensure all are up to date and compliance.
14. Continuously seek ways to optimize and improve automated processes to meet evolving needs and goals.
15. Manage/support in Ad Hoc Projects.

Other Responsibilities/Tasks Assigned by Management from time to time

1. Manage business expectations on all change of policy and procedures within iCIMB that will or might impact the business in all aspects.
2. Follow through with finance and business on all outstanding invoices to minimize aging.
3. Assist and support HOD/HOS for ad-hoc matters.

What we're looking for

1. Degree or Diploma in Marketing, Business, or Economics
2. Experience in client, relationship, or account management (preferred)
3. Basic proficiency in Microsoft Office applications (Word, PowerPoint, Excel)
4. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma)
5. Reliable with consistent delivery of work and meeting deadlines
6. Ability to work independently with strong creative problem-solving skills
7. Clear, confident, and constructive communication skills
8. Ability to consistently apply newly gained knowledge to enhance performance
9. Quick learner and adaptable to changing customer needs and work environments
10. Excellent negotiation, project management, and decision-making abilities
11. Strong customer-oriented mindset
12. Results-driven and success-focused attitude

-Only shortlisted applicant(s) will be notified-