import customer service

9 hours ago

Shah Alam, Selangor, Malaysia AVEON GLOBAL TRANSPORTS SDN BHD Full time 24,000 - 48,000 per year

Location: SHAH ALAM

About the Role

We are looking for a well-experienced and dynamic professional to join our import operations team as a Import Customer Service Executive (Air & Sea Freight).

This position plays a key role in managing the complete import process — from pre-alert to final delivery — while ensuring full compliance with customs regulations and delivering top-tier service to customers. The successful candidate will also help develop SOPs and groom the operations team to achieve higher efficiency and service standards.

Key Responsibilities

  • Handle end-to-end import operations for both air and sea shipments, including pre-alerts, clearance coordination, and final delivery.
  • Prepare and verify import documentation, ensuring compliance with Malaysian customs and company requirements.
  • Coordinate closely with customers, airlines, shipping lines, overseas agents, and customs brokers for smooth cargo flow.
  • Monitor shipment status and proactively communicate updates to clients.
  • Manage billing, cost control, and file closing accurately and in a timely manner.
  • Develop, maintain, and improve Standard Operating Procedures (SOPs) for import processes.
  • Train and mentor junior staff to strengthen their understanding of import operations and customer service.
  • Ensure compliance with trade regulations, safety standards, and company policies.

Requirements

  • Minimum 2 years of experience in freight forwarding / logistics, specializing in import operations (air & sea).
  • Strong knowledge of customs procedures, import documentation, and port/airport processes.
  • Experience in SOP creation, process improvement, and staff training preferred.
  • Excellent communication and coordination skills; customer-focused and detail-oriented.
  • Proficient in Microsoft Office and familiar with freight management systems (e.g., Freightlab SAP, or equivalent).
  • Fluent in English and Bahasa Malaysia; Mandarin proficiency is an advantage.
  • Self-motivated, reliable, and able to handle high-volume transactions independently.

What We Offer

  • Attractive remuneration package based on experience and skills.
  • A collaborative, fast-paced environment in an established logistics company.
  • Platform to contribute expertise, develop SOPs, and mentor a capable operations team.

Interested applicants, please submit your detailed resume to:

Application Deadline: 15/12/2025

Job Type: Full-time

Pay: RM3, RM4,000.00 per month

Work Location: In person

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