Customer Care/ App support

2 weeks ago

KL Eco Kuala Lumpur, Malaysia Cartrack Malaysia Sdn Bhd Full time 40,000 - 80,000 per year

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Explain the different applications on our platform to customers and enhance Cartrack's position as the technology partner of choice.
  • Train customers on how to derive the most value from our Software-as-a-Service platform.
  • Ensure customer satisfaction and provide professional customer support.
  • Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
  • Responding promptly to customer inquiries and communicating with customers through various channels.
  • Providing feedback on the efficiency of the customer service process.
  • Identify opportunities to sell additional services and or Cartrack software applications to clients.
  • Compile daily efficiency and productivity reports.
  • Mixture of outbound and inbound calls

Requirements

  • Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
  • Experience in customer service is required.
  • Experience with technical troubleshooting is required.
  • Exposure with technical/app support is an added advantage.
  • Strong English communication is a MUST.
  • Either Mandarin or Cantonese communication is important for communication with customers.
  • Excellent communication and interpersonal skills.
  • Hands-on and a positive attitude.
  • Team player with a high level of energy and able to work independently.

Benefits

  • Daytime working hours only

  • Near LRT

  • Incentive

  • Performance bonus

-Annual Flexi-benefits

  • Medical & Insurance coverage

  • Customer Care/ App support

    2 days ago

    KL Eco, Kuala Lumpur, Malaysia Cartrack Malaysia Sdn Bhd Full time 40,000 - 60,000 per year

    Job SummaryWe are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

  • Customer Care/ App support

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time 30,000 - 60,000 per year

    Job SummaryWe are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for aCustomer Care Officerto join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

  • Customer Care/ App support

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time 20,000 - 30,000 per year

    Job SummaryWe are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

  • Digital Analyst, Power Apps

    2 days ago

    KL Eco City, Malaysia MODEC Full time 96,000 - 128,000 per year

    OFS Malaysia is a subsidiary of Offshore Frontier Solutions Pte. Ltd. (OFS), a MODEC Group company in Malaysia. Being part of Modec means being the protagonist of a challenging career and being in touch with the latest deep-water production systems, knowing that your career begins in Malaysia, but your talent can take you anywhere in the world.If you want to...

  • Customer Care Executive

    1 week ago

    Kuala Lumpur, Malaysia GENO Full time

    **Hiring of Customer Care Executive** **Salary range: RM 2,500 - RM 3,500** **Working Location: Jalan Klang Lama, Kuala Lumpur** **Working hours: Any 5 days a week (may including weekends), 2 shift rotation (10am - 7pm / 1pm - 10pm)** - To provide operational support by answering calls (our company software phone and online queries and provide technical...

  • Customer Care Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full time

    Customer Care Executive Salary range: RM 2,500 - RM 3,500 IQI Global. **Medan 28, **Lot 8G, Medan 28, Jln Klang Lama, 58200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur. Any 5 days a week (may including weekends), 2 shift rotation (10am - 7pm / 1pm - 10pm) - To provide operational support by answering calls (our company software phone and online queries...

  • Customer Care Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Social Bee Sdn Bhd Full time

    **Hiring of Customer Care Executive** **Salary range: RM 2,500 - RM 3,500** **Working Location: Jalan Klang Lama, Kuala Lumpur** **Working hours: Any 5 days a week (may including weekends), 2 shift rotation (10am - 7pm / 1pm - 10pm)** - Provide supports to property negotiators including answering their enquiries across the globe. Required to provide...

  • Customer Care Officer

    6 hours ago

    KL Eco City Kuala Lumpur, Malaysia, Malaysia Cartrack Full time 60,000 - 80,000 per year

    We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Customer Care to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.Job...

  • Digital Analyst, Power Apps

    6 hours ago

    KL Eco City, Federal Territory of Kuala Lumpur, Malaysia MODEC Offshore Production Systems (Singapore) Offshore Frontier Solutions Full time

    OFS Malaysia is a subsidiary of Offshore Frontier Solutions Pte. Ltd. (OFS), a MODEC Group company in Malaysia. Being part of Modec means being the protagonist of a challenging career and being in touch with the latest deep-water production systems, knowing that your career begins in Malaysia, but your talent can take you anywhere in the world.If you want to...

  • Customer Care Advisor

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Allianz Insurance Full time 30,000 - 60,000 per year

    Elevate your customer service career at Allianz Partners—the global leader in assistance and insurance for travel, health, and mobility. We help people navigate life's unexpected moments with empathy, clarity, and action, delivering support that really matters when it counts.Join our multilingual Customer Care team, the first touchpoint for customers,...