Housekeeping Admin

Job Description

• Read all log books on daily basis.
• Informs floor supervisors of late check out, urgently needed rooms and message which may arise.
• Sees that all maintenance order forms are promptly made out.
• Follows-up unfinished orders frequently.
• Answers all telephone calls promptly and courteously and carry out as quickly as possible.
• Prepares a correct and complete turnover of work to his / her next reliever.
• Work in close co-operation with all PA / Floor Supervisors and Linen Room Personnel. Passes on messages and inquiries between area staff and other departments, if possible, handle task to ease Supervisors work.
• Keeps records on all incoming and outgoing calls.
• Controls computer on returning rooms to Front Office as quickly as possible.
• Check staff in and out and receive and hand out pass keys.
• Controls the paging system for all housekeeping employees.
• To be familiar with the Fire Procedure, all emergency exits and Safety Procedures. Recommend improvement in the hotel's operation where he/she sees opportunities for improving services, increasing revenue, increasing the betterment in staff welfare and guest satisfaction.
• Performs other duties as assigned by Superior/Management to meet business needs.

Qualification

• High school diploma or equivalent; a certificate or diploma in Hospitality Management is an advantage.
• 1–3 years of housekeeping experience, preferably in a hotel or similar environment.
• High school diploma or equivalent; a certificate or diploma in Hospitality Management or Office Administration is an advantage.
• 1–2 years of administrative experience, preferably in a hotel or housekeeping department.
• Strong knowledge of housekeeping operations, inventory control, and room-status tracking.
• Proficient in Microsoft Office (Word, Excel, Outlook) and hotel PMS/housekeeping software.
• Excellent organizational and time-management skills.
• Strong verbal and written communication abilities.
• Ability to prepare reports, maintain records, and handle daily documentation accurately.
• Good problem-solving skills and ability to multitask in a fast-paced environment.
• High level of professionalism, confidentiality, and integrity.
• Strong attention to detail and accuracy in data entry and scheduling.
• Customer-service oriented with a positive, cooperative attitude.
• Ability to work independently and as part of a team.

Job Types: Full-time, Permanent

Pay: RM1, RM2,200.00 per month

Benefits:

• Meal provided
• Professional development

Work Location: In person