Operation Executive

23 hours ago

Petaling Jaya, Selangor, Malaysia CL Bakery (Muslim Friendly) Full time 1,200 - 10,800 per year

Job Summary:

The Operation Executive is responsible for managing and optimizing the day-to-day operational performance of Coffeebot's vending business, including service routes, stock movement, machine performance, and profitability. This role requires strong analytical and business acumen — particularly in understanding Profit & Loss (P&L) — to ensure each operation segment runs efficiently and contributes positively to the company's financial goals.

Key Responsibilities:1. Operational Management

  • Oversee daily operations of service teams, including route planning, machine uptime, and product replenishment.
  • Monitor performance of Service Operators, ensuring adherence to SOPs, hygiene, and service quality.
  • Coordinate with Warehouse, Technical, and BD teams to ensure smooth flow of products, machine movement, and installations.
  • Ensure all vending machines under assigned region are operational, well-stocked, and delivering consistent product quality.
  • Review service reports, wastage data, and downtime logs to identify areas for improvement.

2. P&L Monitoring & Cost Control

  • Support the Operation Manager in monitoring P&L performance for assigned areas or clients.
  • Track key cost drivers such as ingredients, logistics, labour, and maintenance to ensure operational profitability.
  • Review sales vs cost data from vending machines and identify underperforming locations.
  • Propose cost-saving initiatives or route optimization plans to increase margin.
  • Ensure accurate reporting of stock usage, wastage, and product returns that impact cost tracking.

3. Reporting & Analysis

  • Prepare weekly and monthly operational performance reports (sales, cost, uptime, wastage, and profitability).
  • Assist in analyzing data from sales systems or dashboards to support management decision-making.
  • Work with the Finance team to ensure operational data aligns with financial records for accurate P&L reporting.
  • Provide insights and suggestions on improving efficiency, reducing cost, and increasing profit margin.

4. Coordination & People Management

  • Supervise a group of Service Operators and ensure their schedules, attendance, and performance are well managed.
  • Conduct on-site visits to ensure operational standards are maintained and provide guidance to the team.
  • Coordinate with HR for manpower planning, training needs, and replacement scheduling.
  • Foster teamwork, accountability, and continuous improvement within the operations team.

5. Compliance & Continuous Improvement

  • Ensure all operations comply with company policies, safety standards, and customer requirements.
  • Participate in process improvement initiatives and contribute ideas to enhance operational efficiency.
  • Support audits and ensure proper documentation for stock, delivery, and service activities.
  • Drive continuous improvement projects that improve service speed, cost efficiency, and client satisfaction.

Requirements:

  • Diploma or Degree in Business Administration, Operations Management, Logistics, or related field.
  • Minimum 2–3 years of experience in operations, logistics, or FMCG service environment.
  • Strong understanding of Profit & Loss (P&L) concepts — revenue, cost, margin, and expense tracking.
  • Proficient in Microsoft Excel and data analysis (pivot tables, cost tracking, reporting).
  • Strong leadership, coordination, and problem-solving skills.
  • Able to work independently in a fast-paced, field-based environment.
  • Possess valid driving license (GDL is an advantage).

Job Type: Full-time

Pay: RM2, RM3,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Work Location: In person

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