Clinical Sales Specialist

Change people's lives and love what you do Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.

Cochlear Asia-Pacific, the fastest growing division of Cochlear Ltd, has a direct market presence in Japan, Korea, China, India, SE Asia and Australia & New Zealand. Our implantable hearing device portfolio includes cochlear implant systems (Nucleus) and bone conduction implant systems (Baha)

Key Responsibilities

We are seeking a Clinical Specialist, reporting to the Business Development Manager, to be based in Malaysia. In this role, the successful Clinical Specialist will have the opportunity to support business growth by providing industry leading clinical and surgical support to Cochlear's key customers. This role is responsible for assessing clinical capability and execution of plans to increase recipients' quality of care and support the achievement of sales targets.

In this role, you will:

• Provide clinical expertise to our professional partners as an expert of Cochlear, and provide surgical support for the Cochlear product portfolio in key / targeted / identified accounts.

• Establish strong relationships with all key stakeholders in the assigned territory/accounts (surgeons, audiologists or purchasing departments, etc.)

• Implement clinical plans to enable hearing professionals and clinics to manage and support the hearing impaired and post- Cochlear Implant (CI) surgery follow-ups.   

• Identify training needs of internal and external stakeholders, and design/customise training programs to fulfil customer needs. Achieve business growth through the education of products, including technical trainings and product launches for professionals, patient candidacy, selection and evaluation, surgery and post implantation management.

• In partnership with Business Development Manager, implement business and marketing plans to achieve sales targets and revenue objectives.

• Provide market intelligence and competitive information, which can be utilised in developing effective ways to approach current and potential customers.

• Conduct device integrity testing and convey the results to the managing audiologists or surgeon and the patient/family when appropriate.

• Coordinate and assist with research studies and clinical trials with Cochlear employees and clinics

You Bring Your Skills and Experience

As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:

Minimum:

• Tertiary qualifications in Audiology or biomedical sciences or health sciences field

• Minimum two years' experience in clinical application/development roles

• Clinical certificate of competency (ASA/AcAud or Equivalent)

• Registration with country professional registration board

• Successful applicant will demonstrate a flexible work style, good communication skills and ability to work well independently as well as in a team setting

• Strong written, verbal and presentation skills

• Demonstrates a sense of urgency and ability to prioritise

Ideal:

• Post-graduate qualifications (Diploma or Masters) in Audiology

• Clinical application experience in the hearing field

• Prior clinical experience, preferably with Cochlear implants, and/or demonstrated experience/knowledge in cochlear implant surgical settings.

In turn, you will have the unique opportunity to work with market leader in implantable hearing solutions. You will be empowered to establish strong relationships with leading ENT surgeons and hearing health professionals. Cochlear offers ample training opportunities and pathways to regional and global career progression.

Cochlear Malaysia provides shared services to support Cochlear's global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

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