Customer Support Executive

8 hours ago

Greater Kuala Lumpur, Malaysia IC Markets Full time 40,000 - 60,000 per year

About the Role

We are seeking an experienced and strategic
Customer Support Executive (Mandarin Speaker)
to join our support team. As a key member of our customer support team, you will provide exceptional service to both retail and institutional clients. You will be responsible for addressing customer inquiries, resolving complex issues, and ensuring a smooth and efficient customer experience.

Job Responsibilities

  • Addressing all support inquiries (Email and Live chat).
  • Ensuring that customer issues are resolved promptly and accurately while maintaining a high level of professionalism.
  • Aiding in the operational aspects of the business including assisting in client take on process.
  • Collaborating with internal teams to enhance operational efficiency and client satisfaction.
  • Maintaining accurate and detailed records of customer interactions in the CRM system.
  • Supporting compliance and risk management functions by adhering to industry regulations.
  • Assisting in improving customer service workflows and operational procedures.

Job Requirements

  • Experience in a similar role within the financial industry.
  • Bachelor's degree in finance, Economics, Business, or a related field preferred.
  • Excellent communication skills, with the ability to handle customer inquiries professionally and efficiently.
  • Willingness to work in a fast-paced environment with a Can-Do attitude
  • Strong problem-solving skills and attention to detail.
  • Fluent in
    Mandarin and English
    .
  • Ability to work on public holidays, OT and rotational shift if required.

Benefits


• 22 days of annual leave for rest and rejuvenation


• Wellbeing allowance to support personal wellness and self-care


• Comprehensive corporate insurance coverage for peace of mind


• Complimentary breakfast every Friday to kick off the weekend right

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