Sales Admin

2 days ago

Shah Alam, Selangor, Malaysia Tech Harvest Capital Plt Full time 20,000 - 30,000 per year


RESPONSIBILITIES

  1. Customer Service:
    • Greet customers and provide a warm welcome to the boutique.
    • Assist customers in selecting scarves, offering product information, and styling advice.
    • Address customer inquiries, concerns, and feedback in a professional and courteous manner.
    • Process transactions accurately and efficiently using the point-of-sale (POS) system.
    • Handle customer returns, exchanges, and refunds following company policies.
  2. Order Management:
    • Assist customers with placing orders over the phone, via email, or through online platforms.
    • Coordinate with the sales team to fulfill orders and ensure timely delivery.
    • Keep track of inventory levels and communicate stock availability to customers.
    • Assist in managing the online store, including updating product listings and inventory status.
  3. Administrative Support:
    • Provide general administrative support to the sales team, including filing, data entry, and maintaining records.
    • Assist in preparing sales reports, invoices, and other documents as needed.
    • Help organize and maintain the cleanliness and appearance of the boutique.
  4. Communication and Collaboration:
    • Collaborate effectively with the sales team and other staff members to meet customer needs and achieve sales targets.
    • Communicate effectively with suppliers and vendors regarding product inquiries and orders.

QUALIFICATIONS AND SKILLS

  • Previous experience in retail sales or customer service is preferred.
  • Excellent interpersonal and communication skills.
  • Strong attention to detail and accuracy in handling transactions.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in using POS systems and basic computer skills.
  • Passion for fashion and knowledge of scarf styling techniques is a plus.
  • Friendly and approachable demeanour with a customer-centric attitude.

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