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Helpdesk Support

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia AMK Technology Sdn Bhd Full time 40,000 - 60,000 per year

Requirements:

  • Diploma or Degree in Information Technology, Computer Science, or related field.
  • 2-4 years of experience in IT Help Desk, Technical Support, or similar role.
  • Hands-on experience with
    ITSM tools
    (e.g., ServiceNow, BMC Remedy, Jira Service Management).
  • Strong knowledge of
    L1 & L1.5 troubleshooting
    — hardware, software, network, and user account issues.
  • Familiar with
    Windows OS, Microsoft 365, Active Directory
    , and remote desktop tools.