Technical Support Specialist

6 hours ago

Subang Jaya Selangor, Malaysia Proton New Energy Technology Sdn Bhd Full time 60,000 - 80,000 per year

Job Responsibilities:

  • Provide technical support to dealers, including online troubleshooting and on-site assistance when necessary
  • Monitor and manage technical issue reporting using system-based tools (e.g., DMS Technical Inquiry and Technical Field Reports), ensuring timely communication between PRO-NET and dealers.
  • Assist in monitoring and reviewing quality control measures implemented by HQ/R&D.
  • Support the development and implementation of effective reporting systems to improve communication between PRO-NET and dealers.
  • Attend to retail customer concerns related to technical issues as required.
  • Manage inventory and conduct routine audits of special tools and workshop equipment; recommend corrective actions when needed.
  • Prepare technical and training-related reports as assigned by the immediate superior.
  • Assist in organizing technical training sessions, field service actions, and provide administrative support when necessary.

Job Requirements:

  • Degree in Automotive Technology, Mechanical Engineering, or a related field
  • Minimum 3 years of experience in aftersales technical support within the automotive industry. Exposure to Hybrid, BEV, PHEV, and MHEV technologies is an advantage.
  • Strong hands-on background in roles such as Diagnostic Technician, Senior Technician, Quality Controller (QC), or Foreman
  • Solid understanding of vehicle electrical systems, diagnostics, and repair procedures.
  • Excellent communication and customer-handling skills.
  • Capable of analyzing technical data and implementing continuous improvement strategies.
  • Proficient in writing clear and structured technical reports.
  • Agile, proactive, able to travel, and perform well under pressure.
  • Proficient in both English and Bahasa Malaysia (written and spoken); Mandarin proficiency is an added advantage.

Please be informed that only shortlisted candidates will be notified.

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