Helpdesk Operations Engineer

2 days ago


Taman Maluri, Malaysia SIMPLEXITY TECH (MALAYSIA) SDN. BHD. Full time 30,000 - 60,000 per year

We are seeking a detail-oriented and proactive Helpdesk Operations Engineer to join our IT Service Center. This role involves providing technical support to end-users, maintaining system stability, and ensuring smooth operation of IT infrastructure. The ideal candidate will possess strong troubleshooting skills, hands-on technical expertise, and a customer-focused mindset.

Key Responsibilities:

  • Provide first-line support to users facing hardware, software, and network issues.
  • Diagnose and resolve technical problems remotely or on-site using diagnostic tools.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum 3 years of experience in desktop operations, IT support, or helpdesk roles.
  • Proficiency in English and Mandarin (spoken and written).
  • Strong understanding of Windows and macOS environments.
  • Proficient in troubleshooting hardware, software, and network-related issues.
  • Familiarity with IT ticketing systems and remote desktop tools.
  • Working knowledge of Active Directory, Office 365, and common business software.
  • Basic understanding of networking concepts (TCP/IP, DNS, VPN, etc.).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical thinking.

Job Type: Full-time

Pay: RM1, RM3,000.00 per month

Benefits:

  • Additional leave
  • Flexible schedule
  • Maternity leave
  • Parental leave

Work Location: On the road


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