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Operations Executive, Asia Global Service
2 weeks ago
Position: Tour Operations Executive
Location: Menara Worldwide, Bukit Bintang, Kuala Lumpur
About Miki Travel
With over 50 years of global experience, Miki Travel is a trusted name in the travel industry, offering tailor-made and group tours, as well as MICE (Meetings, Incentives, Conferences & Exhibitions) solutions. We are committed to building strong partnerships, leveraging innovative technology, and fostering continuous learning and professional growth for our employees.
Job Summary
We are looking for a Tour Operations Executive to oversee end-to-end travel operations — from tour confirmation to final invoicing. This role involves close coordination with suppliers, sales teams, and partners across multiple regions to ensure smooth, efficient, and accurate tour delivery.
Key Responsibilities
- Manage the entire tour operation process from confirmation to completion.
- Create, update, and manage bookings and service orders in internal systems.
- Ensure all services comply with company standards and operational guidelines.
- Prepare and review invoices, including issuing credit notes or processing additional charges when required.
- Verify supplier invoices and follow up on outstanding or pending items.
- Coordinate effectively with suppliers, vendors, and internal teams across different time zones.
- Handle tour reports, customer feedback, and post-tour follow-ups.
- Collaborate with the quotation and sales teams to ensure seamless operational flow.
- Record quality control data and contribute to process improvement initiatives.
Requirements
- Diploma or Degree in Hospitality, Tourism, or a related field.
- 1–3 years of experience in tour operations or travel handling (Fresh graduates are welcome to apply).
- Excellent command of English (both written and spoken).
- Strong attention to detail, organizational, and multitasking skills.
- Good communication skills and a team-oriented, proactive attitude.
- High accuracy in data entry, system management, and workflow processes.
- Immediate joiners or candidates with short notice periods will be given priority.
Perks & Benefits
- Attractive salary package with performance-based incentives.
- Transportation allowance and comprehensive medical coverage (beyond statutory benefits).
- Minimum 14 days of annual leave, with full EPF & SOCSO contributions.
- Ongoing training, coaching, and career development opportunities.
- Long-service awards and employee recognition programs.
- Annual company events and team celebrations.
- Convenient office location in the heart of Kuala Lumpur.
Join us and be part of a global travel brand that values excellence, teamwork, and growth
Apply now:
Job Types: Full-time, Permanent
Pay: RM3, RM4,500.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Application Question(s):
- What is your expected salary?
- What is your notice period like?
Education:
- Bachelor's (Preferred)
Experience:
- Operations : 1 year (Preferred)
Work Location: In person
