Customer Success Specialist
3 days ago
We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.
As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Specialists, providing unrivalled support to clients within the dynamic transportation & logistics industry.
Position
Customer Service Specialist (Bahasa, English and Mandarin Support, Work in Office)
Job Description
- Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, social media and other contact tools.
- Resolve customer complaints to achieve high customer satisfaction
- Record and submit customer complaints using the internal system according to the provided SOP.
- Provide VIP services to major customers and maintain customer relationships
Job Requirements
- SPM and above
- Excellent English, Malay and Mandarin communication skills (written, verbal, listening)
- 1-2 years of BPO experience will be an added advantage.
- Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
- Proficiency in office software and computer operation
- Ability to work in a fast-paced working environment and work under pressure
Job Type
- Full-time, rotational day shift, 5.5 days a week
Job Location
Office -Kota Kemuning, Shah Alam
Salary
- Basic RM3500-RM3900 per month (based on experience)
- Performance KPI (up to RM300 per month)
Benefits
- EPF, Socso
- Maternity leave
- Annual Leave, Maternity Leave, Parental Leave, etc
- Opportunities for promotion
- Professional development
Expected Start Date:
- Immediately
-
Customer Success Specialist ~ Crypto
3 days ago
Bandar Malaysia, Kuala Lumpur BC Technology (Hong Kong) Limited Full time 60,000 - 80,000 per yearCustomer Success Specialist - Crypto / KLWe are seeking motivated and customer-focused Customer Success Specialists to join our newly established team in Kuala Lumpur, Malaysia. As part of OSL, you will play a vital role in delivering exceptional service to our growing customer base. This position offers an exciting opportunity to work in a dynamic and...
-
Customer Success Specialist
3 days ago
Remote (Cloud Campus), Malaysia Teleperformance Full time 30,000 - 60,000 per yearOverviewThe Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are:...
-
Client Success Specialist
3 days ago
Malaysia BrioHR Full time 30,000 - 60,000 per yearThe RoleAs a Client Success Specialist at BrioHR, you'll be the expert voice our customers rely on. You'll handle day-to-day support across live chat, email, and ticketing, quickly resolving issues and turning every interaction into an opportunity to build trust. Beyond troubleshooting, you'll listen for recurring pain points, feed actionable insights back...
-
Customer Success Advocate
3 days ago
Malaysia iDynamics Software Full time 30,000 - 60,000 per yearA customer success advocate works one-on-one with a client to build a strong relationship and improve client retention and sales growth.Description:Own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfactionEstablish relationships as a trusted and strategic advisor to help ensure...
-
Associate - Customer Success
3 days ago
Malaysia Razorpay Full time 30,000 - 60,000 per yearRazorpay is one of India's leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision — to simplify payments for Indian businesses — we've since grown into a fintech powerhouse driving India's digital payment revolution.Razorpay...
-
Customer Success Mgr
3 days ago
Malaysia Micro Focus Full timeServes as the business sales lead for an enterprise account or other large accounts, and may also act as the account lead for a substantial area of a Corporate Account. Understands a client’s critical business priorities and supporting IT challenges and requirements. Focuses on driving value for the client, while maximizing competitive share, revenue, and...
-
Customer Success Consultant, Sea
5 days ago
Malaysia RELX Full timeCustomer Success Consultant Are you a customer-centric and data-driven individual? Are you a dynamic, enthusiastic B2B sales professional? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools...
-
Customer Success Billing Analyst
3 days ago
Malaysia DayOne Full time 40,000 - 80,000 per yearJoin DayOne – Shaping the Future of Data InfrastructureDayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we've built a robust presence across Asia and Europe — and we're just getting started.As we expand into new international markets, we're looking for...
-
Customer Quality Specialist
3 days ago
Malaysia AT&S Full time 30,000 - 45,000 per yearBe part of our teamAT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the...
-
Customer Success Manager
3 days ago
Malaysia Cobo Full time 60,000 - 120,000 per yearCobo is a trusted leader in digital asset custody and wallet infrastructure solutions. Founded in 2017 by blockchain pioneers, Cobo is trusted by more than 500 organizations worldwide, safeguarding billions of dollars in assets with a zero-incident security track record.Today, Cobo provides the industry's only unified digital asset wallet platform that...