Senior Manager, End User Experience

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time $146,000 - $183,000 per year

Position Objective:

The position is lead engineering, governance and operation role of Microsoft 365 products Exchange, MS Teams, SharePoint, Office 365, OneDrive, M365 Copilot, M365 Agentic AI, Copilot Studio and Power Platforms across AIA's 19 markets. He / She will be responsible for defining the target state as well as building and supporting the associated tools with a focus on enhancing end user experience and global adoption.

Roles and Responsibilities:

  • Lead M365 AIA Group IT Ops platforms team members working on M365 productivity & collaboration tools, Power Platforms, Agentic AI and Copilots.
  • Work with functional lead from Group Architecture, Network, and any other relevant functions to develop, design, implement and maintain O365 strategies, policies, innovation roadmaps, and process that are aligned within AIA business needs.
  • Drive and execute key activities to ensure adherence to standard governance and the established operating model for M355 platform and services, automation to enhance efficiency and user satisfaction.
  • Oversee operational management, service improvement, and adoption of Microsoft 365 and related Modern Workplace platforms (Exchange Online, Teams, SharePoint, OneDrive, Power Platform, Copilot and Agentic AI
  • Ensure proactive monitoring of M365 product features updates, changes in the platform and policies
  • Establish clear SLAs, KPIs, and performance metrics to monitor service delivery effectiveness
  • Manage day-to-day operations and ensure compliance with security, governance, and organizational standards.
  • Provide clear role definitions, set performance objectives, and conduct regular check-ins.
  • Coach and mentor team members to enhance technical and soft skills

Job Requirements:

Education & Certifications:

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Microsoft Certifications if any

Experience:

  • 15+ years of progressive IT experience, with at least 5 years in a senior leadership or service ownership role managing end user technologies or modern workplace environments in a large enterprise.
  • Proven experience leading global or regional end user technology operations, covering: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Power Platform, Copilot).
  • Advanced knowledge on Microsoft suite, Intune, Azure AD and Entra-ID
  • Strong background in service transition, standardization, and operational governance across multiple support regions.
  • Demonstrated proven track records in managing vendor relationships, contracts, and SLA performance.
  • Experience driving automation, self-service, and AI-enabled support capabilities within end-user technology operations.
  • Hands-on experience in leading technology transformations or migrations (e.g., tenant-to-tenant M365 migration, OS upgrade programs, UEM modernization, service transitions).
  • Effective verbal and written communication across all levels within an organization.

  • Manager, End User Computing

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Full time 150,000 - 250,000 per year

    About the JobThe individual will provide leadership to the End User Computing capability of Great Eastern. The individual should own the end user experience vision and roadmap and drive for continuous improvements to overall end user computing experience, including enhancements to enterprise solutions like Intune, M365, VPN, etc. This role requires an...

  • End User Computing

    9 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia POWER IT SERVICES Full time 110,000 per year

    Must Have: Microsoft Intune, Office 365, Active Directory (AD), OneDriveKey Responsibility:· Manage and support end-user computing environments including desktops, laptops, and mobile devices.· Administer and troubleshoot Microsoft Intune, Office 365, Active Directory, and OneDrive services.· Ensure smooth deployment, configuration, and security...

  • End User Computing

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time 13,200 - 180,000 per year

    About TCS:Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with...

  • End User Support Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time 60,000 - 120,000 per year

    About the jobA purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys...

  • Senior Front-End Developer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Devsync Tech Sdn Bhd Full time 60,000 - 120,000 per year

    About the role We are seeking an experienced Senior Front-End Developer to join our talented team at Devsync Tech Sdn Bhd in Kuala Lumpur. As a Senior Front-End Developer, you will be responsible for designing and developing visually stunning and highly interactive user interfaces that deliver exceptional experiences for our. This is a full-time...

  • Senior Front-End Developer

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia InfoDrive Solutions Pte. Full time 90,000 - 120,000 per year

    Job Overview:The Senior Front-End Engineer position is responsible for implementing visualelements that users see and interact with for our clients products and services,as well as any client supplementary websites, (e.g., company website).They also must help provide any client-side solutions for front-end handling ofsession security and management, local...

  • User Growth

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Career International FOS Pte Ltd Full time 60,000 - 80,000 per year

    As a User Growth & Operations Specialist, you will be reporting to the User Growth & Operations Country Lead, you'll play a critical role in executing operational tasks, managing end-to-end campaign configurations, and delivering actionable data insights to support the Alipay+ Rewards platform's growth objectives. This role requires a detail-oriented,...

  • MY - User Experience Operation

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Network SE Full time 90,000 - 120,000 per year

    Customer Experience Monitoring and Insight Analysis: Establish a service experience indicator system , combine qualitative and quantitative analysis, and explore the root causes behind customer feedback and behavioral data;Experience Design and Optimization Improvement: Based on insight analysis, lead the formulation of service experience optimization plans...

  • Junior Front-end Developer

    9 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aventra Group Full time 30,000 - 60,000 per year

    About Aventra Group:Aventra Group is a technology-driven organization specializing in delivering next-generation digital solutions and managed services. Our focus is on innovation, customer success, and operational excellence across global markets.Key Responsibilities:Assist in designing and developing user-friendly front-end interfaces using Visual...

  • Senior Customer Experience Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ant International Full time 120,000 - 180,000 per year

    Responsibilities:Focus on end-to-end product solutions, adopt a user-centric perspective, deeply analyze user journeys and experiences across customer journey to identify user pain points, and design product solutions to deliver seamless services.Drive the establishment of service assurance mechanisms, design end-to-end service solutions, and draft SOP to...