Manager, Broking Services

We're hiring We are looking for a Manager to join our Health Solutions Operation team in Kuala Lumpur, Malaysia

Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like
The appointed individual will be entrusted with the responsibility for overseeing and leading a team to deliver consistent, high-quality operational support to the Health Solutions Broking Service team, ensuring all service commitments and client expectations are met on a daily basis.

• Smooth administration and transactional processing on day-to-day support of the HS Broking Unit duties.
• Monitor and follow-up on policies and endorsements issuance with insurer and preparing advice for billings within the turnaround time.
• Ensure accuracy of the policies and endorsements as per clients' advice.
• Check and ensure accuracy of medical cards and documents received from insurers.
• Consistently check accuracy of the invoices against insurer's billings.
• Ensure all deferment/medical requirements are followed through until completion.
• Assist the Account Servicers in ensuring credit control are up-to-date and follow-up with clients on premium payment. Work closely with Account Servicer and Finance on the performance on debtors aging.
• Ensure compliance with company policies, procedures and regulations.
• Ensure updates of policy information into Greater Insight for all GB accounts and GAMs for corporate accounts.
• Monitor the OPEX (Operational Excellence) performance on monthly basis.
• Ensure the HOD is kept fully informed of any pertinent issues or problems
• Review, analyze and discuss processing brokers errors with the team and provide coaching and training where relevant.
• Ensure that the team proactively drive and take ownership of the delivery of the processing and operation support.
• Support the centralization and outsourcing strategy by positively adopting new processes
• Actively support a focus on client data quality by ensuring that all client and policy information is complete and up to date including service team, client contact details, email addresses, policy numbers, transaction descriptions and risk details
• Ensure all client complaints are acted promptly and appropriately and resolved in a timely and professional manner.
• Ensure all documentation are sent to the clients on timely manner according to the guidelines

Skills And Experience That Will Lead To Success

• A degree and relevant working experience in the insurance broking industry, or in insurance industry with a strong focus on client interaction.
• Possess 5 to 7 years of experience in a similar role, including at least 2 years in a supervisory or team leadership position.
• Proven understanding of insurance processes, including policy administration, billing, endorsements, and compliance requirements.

How We Support Our Colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.