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Shop Supervisor

2 weeks ago

Puchong New Village, Malaysia CLEANPRO LAUNDRY HOLDINGS SDN BHD Full time 12,000 - 30,000 per year

Job Purpose:

The Shop Supervisor is responsible for overseeing the cleanliness, operations, and performance of multiple outlets. This role ensures that outlets are well-maintained, customers receive proper assistance, and collections are carried out accurately and on schedule.

Key Responsibilities:

1) Outlet Cleaning & Maintenance

  • Ensure both interior and exterior of washers and dryers are cleaned, including the drum, glass window, and door seal.
  • Clean detergent and softener compartments regularly.
  • Remove lint and clean lint filter drawers to maintain machine efficiency.
  • Sweep and mop the entire outlet floor (front and back areas) and brush the walkway outside the outlet.
  • Wipe and remove dust from all vending and kiosk machine tops.
  • Wipe and empty recycle bins, ensuring mini boxes are properly organized for future use.
  • Empty trash bins and maintain cleanliness at all times.
  • Clean ceiling fans and remove spider webs around the ceiling on a weekly basis.
  • Brush and clean machine room drainage weekly to prevent blockage.

2) Customer Service & Assistance

  • Greet customers in a friendly and professional manner.
  • Assist customers with the use of laundry machines and guide them through proper operation.
  • Provide assistance to customers using Pay Wave and mobile applications for payment.
  • Attend to customer inquiries and resolve minor issues promptly.

3) Outlet Sales Collection

  • Perform sales collections from washers, dryers, and vending machines every alternate day, starting from the 1st until the last day of each month.
  • Ensure all collections are properly recorded, counted, and handed over according to company SOP.
  • Report any discrepancies or machine issues immediately to the management.

4) Outlet Supervision & Reporting

  • Supervise and monitor the operation of 3–4 outlets within the assigned region.
  • Conduct regular visits to ensure outlets are clean, operational, and staff (if any) are performing as required.
  • Prepare and submit reports on outlet condition, sales collection, and maintenance updates.
  • Stand by to cover outlet duties during emergencies or staff absences.

Requirements:

  • Minimum SPM qualification or equivalent.
  • At least 1–2 years of working experience in retail, service, or outlet operations.
  • Possess own transport and willing to travel between outlets.
  • Fit and energetic, able to perform cleaning tasks and travel between outlets regularly.
  • Responsible, proactive, and able to work independently with minimal supervision.
  • Good communication and problem-solving skills.
  • Willing to work on weekends and public holidays when required.

Benefits We Offer:

  • Free parking
  • Allowance provided (travelling, performance and etc.)
  • 5 working days
  • Entitled to all Selangor gazette public holidays
  • EPF, SOCSO, EIS & Tax Contribution
  • Additional leave (maternity, compassionate and etc.)
  • Insurance coverage
  • Medical claim
  • Allowances
  • Annual increment
  • Yearly bonus
  • Promotion opportunities
  • Laptop & devices provided
  • Food pantry provided
  • Staff activities
  • Career growth & development
  • Supportive team culture

Working Days & Hours:

  • Monday to Friday
  • 9:00 AM to 6:00 PM (1-hour lunch break)

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM2,500.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Where is your current place of residence? (For standby placement within Klang Valley outlets.)
  • What is your notice period of resignation?
  • What is your last drawn and expected salary (RM) ?

Experience:

  • Supervising: 1 year (Preferred)

Willingness to travel:

  • 100% (Preferred)

Work Location: In person