Mystery Shopper

Are you observant, detail-oriented, and love exploring retail experiences? PRISM+ is looking for
Mystery Shoppers
to help us elevate our customer experience. You'll visit our retail outlets, interact with staff as a regular customer, and provide honest, constructive feedback that directly improves our service and operations.

Key Responsibilities

• Conduct in-store visits to engage with retail associates and observe customer interactions.

• Complete structured audits covering
  Customer Experience, Product Knowledge & Processes, Personal Appearance, and Store Management
  .

• Capture relevant photos/videos and submit reports immediately after each visit.
• Highlight areas for improvement to help our retail team excel.
• Receive training and guidance to perform audits effectively

Requirements

• Malaysian citizen,
  18 years and above
  .
• Minimum
  SPM qualification
  ; Diploma or higher is an advantage.
• Excellent
  observation, communication, and writing skills
  in English & Bahasa Malaysia.
• Responsible, reliable, and able to follow instructions precisely.
• Independent and able to travel to assigned retail outlets.
• No conflict of interest with PRISM+ or its retail partners.
• Experience with
  electronic products
  is a plus
• Duration{{:}}
  minutes per outlet visit
• Schedule{{:}}
  Weekly, flexible, assignment-based (no fixed date/time)
• Workload{{:}}
  1-2 outlets per day
• Payment
  {{:}} RM20 - RM50 (depending on your experience) per outlet visit

Benefits

• Flexible work schedule
• Gain insights into retail operations.
• Contribute to improving customer experiences across Malaysia.
• Work with a dynamic and growing brand