Manager, Operations

3 days ago

Mont Kiara Kuala Lumpur, Malaysia 1MK Retail Sdn. Bhd. Full time 120,000 - 240,000 per year

Responsibilities:

  • Oversee all aspects of mall operations, including manpower allocation, departmental performance, quality control, and safety measures.
  • Advise management on operational and regulatory matters, while enhancing the mall's operational processes, systems, and standards in line with company policies and applicable laws.
  • Work closely with the General Manager and management team to develop and implement operational policies, procedures, and systems, and to ensure effective execution.
  • Oversee the mall's structural and mechanical systems to ensure proper maintenance and a safe environment for tenants and visitors.
  • Communicate all operating policies and/or issues at department meetings.
  • Responsible for all aspects of vehicle and heavy equipment rentals / installation / dismantling.
  • Forecast requirements; prepare an annual budget; schedule expenditures; analyse variances; initiate corrective actions.
  • Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations.
  • Recruit, train, counsel, appraise, and discipline employees as and when necessary.
  • Prepare and complete action plans; resolve problems; complete audits; identify beneficial trends.
  • Review and approve all operational invoices and ensure they are submitted for payment in a timely manner.
  • Manage contracts and pricing while ensuring proper maintenance and serving as the primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies. Communicate with legal counsel and safety department to ensure all processes remain compliant with OSHA and other governmental regulations.
  • Serve as primary point of contact when there are issues related to equipment conditions, customer service, or mishaps on-site, which includes problems surfacing at tenants' outlets.
  • Maintain cordial relationships with key operations vendors.
  • Performs regular inventory optimisation by maintaining up-to-date inventory records.

Requirements:

  • Degree or Diploma in Facilities Management, Building Services, Engineering, or a related field.
  • At least 8–10 years of experience in mall operations or property/facilities management, with minimum 3 years in a managerial role.
  • Able to lead and inspire a team to perform beyond the company's minimum expectations, and to delegate the work efficiently.
  • Good understanding of M&E systems, building maintenance, safety, and regulatory compliance.
  • Meticulous and possess strong verbal and written communication skills.
  • Good personality and interpersonal skills.
  • Conflict resolution and negotiation skills.
  • Deadline-Oriented.
  • Must be willing to work in Mont Kiara.

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