Technical Engineer Cybersecurity

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tech Titan Group Full time 60,000 - 120,000 per year
  • Flexible to accommodate urgent customer needs over weekends and public holidays
  • Perform tasks such as issues, deploying products, collecting artefacts for debugging
  • Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes
  • Documenting all support issue details while supporting customers to ensure details are available for all relevant parties
  • Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team
  • Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information
  • Report customer use cases, requirements, enhancement requests, and recommend fixes
  • Practice the give and take model of knowledge and experience exchange by sharing information to the team
  • Constantly improving job skills through participation in product, technology, and customer service training as it is made available
  • Participate in improving processes, communication, systems, etc.
Qualifications

Demonstrated Required Skills and Abilities:

  • Graduated with Bachelor's Degree in Computer Science or Engineering or equivalent technical experience
  • Able to communicate in English (written)
  • Programming & debugging
    • For Mac, Windows, Linux, iOS, or Android
    • Using one or more of C, C++, Objective-C, C#, Swift, Java, JavaScript
    • In Xcode, Visual Studio, Android Studio, or Eclipse
  • Ability to troubleshoot system issues
  • Fundamental understanding of computer architecture and low-level details of the programming languages used by the products you are supporting
  • Interest and experience in security a great advantage
  • Ability to work effectively with a remote team using modern, collaborative tools such as Microsoft Teams, Zoom, and Webex
  • Strong customer service skills ability to work with customers in a manner that is professional, compassionate, and effective
  • Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally
  • Onsite experience

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