Assistant Communications Manager

ASSISTANT COMMUNICATIONS MANAGER

Mandarin Oriental, Kuala Lumpur is looking for an Assistant Communications Manager to join our Marketing Communications team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Marketing Communications Department in Kuala Lumpur, the Assistant Communications Manager is responsible to assist the Director of Communications in all matters relating to digital marketing to achieve a maximum level of publicity and digital exposure for the hotel in its efforts to be recognized as the premier luxury hotel in Malaysia. The Assistant Communications Manager reports to the Communications Manager / Director of Communications.

As Assistant Communications Manager, you will be responsible for the following duties:

• Work with Director of Communications to implement the Hotel's communication strategy across the entire spectrum of communication disciplines
• Develop key messages, lead on creating and maintaining appropriate and consistent language and terminology across all media
• Carry out horizon scanning and monitoring to inform future opportunities to develop the Hotel's communication goals in the digital aspect
• Design and implement the Hotel's digital strategy across the organization
• Proactively plan creative, compelling and targeted digital communications activity and campaigns
• Managing the Hotel's website, including copywriting and editing, with liaison with the Group's eCommerce team
• Staying informed of upcoming trends and developments within the field of digital communications and reporting to colleagues

As Assistant Communications Manager​, we expect from you:

• Minimum 3 years social media marketing experience in digital or media agency, or corporate marketing or related field
• Experience creating coordinated campaigns that utilize a wide variety of media while delivering results
• Critical thinking, or the ability to analyze situations or statements and determine their validity
• Analytical skills and interest in what that data can reveal about behavior and efficacy of various marketing approach
• Familiarity and skill with the tools of the trade in marketing including PR, written communication, website development, market research and creative services
• Basic skills and understanding of design and photography
• Expert level skills in using and navigating social media networks' native web apps and third-party social media tools

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

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