Order Management/Customer Service Executive

3 days ago


Klang, Selangor, Malaysia PBA Advantech (M) Sdn Bhd Full time

PBA highly welcome candidates with min 1 year Customer Service working experiences to apply for this position. Please note that this is a replacement.

Job Responsibilities

  • To process customer purchase order or contract order within 24 hours from assigned customer in a timely manner
  • Advise customer on committed ship dates and ensure on time delivery
  • Monitor order status and provide update information to the customer order
  • Preparing Delivery order and invoices
  • Follow up closely with assigned customer for the forecast demand or potential pull in.
  • Updating customer weekly report requirement
  • Updating of internal reports promptly
  • Handle new RFQ from customer and provide quotation.
  • Work with other departments on ECN/ Rework and deviation,  to follow up and take action for any cost change related.
  • Handle and monitor for modules costing
  • Window of customer and lead customer issue to correct department and channel.

People Requirements

  • Minimum of 1 years' experience in Order Management or customer service
  • Degree / Diploma or equivalent
  • Ability to multi-task (given instructions and when under pressure to meet deadlines)
  • Good communication and persuasion skills and written and spoken English.
  • Willing to work at Kota Kemuning, Shah Alam.


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