Sales Coordinator

3 days ago

Subang Jaya Selangor, Malaysia MST Golf Sdn Bhd Full time 30,000 - 60,000 per year

Job Description

Sales & Order Coordination

  • Manage all sales-related activities, ensuring orders are processed accurately and efficiently.
  • Prepare quotations, sales orders, and delivery orders.
  • Issue purchase orders (PO) to suppliers and follow up on production and delivery timelines.
  • Update order details and job progress in internal trackers.
  • Support the sales team to ensure all orders meet customer deadlines and requirements.

Payment & Delivery Monitoring

  • Track and monitor customer payments for each order.
  • Ensure full payment or deposit is received before arranging delivery, according to company policy.
  • Follow up closely with the salesperson and customer on payment status.
  • Schedule and coordinate delivery once payment is confirmed.
  • Laise with warehouse and logistics to ensure timely and accurate delivery to customers.

Warehouse Coordination

  • Assist in checking, sorting, and packing goods for delivery when required.
  • Coordinate closely with the warehouse team to ensure the correct items are packed and shipped.
  • Ensure all delivery documents are accurate and properly find.

Customer Service & Communication

  • Handle customer enquiries professionally via phone, email, and written communication.
  • Follow up on quotations, delivery dates, and after-sales matters.
  • Resolve any order or delivery-related issues promptly and professionally.
  • Maintain a high level of service to strengthen customer satisfaction and retention.

Reporting & Administration

  • Maintain accurate and updated sales records, reports, and trackers.
  • Prepare monthly sales summaries and KPI tracking for management review.
  • Ensure all sales documents, POs, and delivery records are filed systematically and accessible.

General Duties

  • To undertake any other job function as assigned by the superior and management.

Requirements

  • Experience in sales coordination, customer service, or administrative support preferred.
  • Basic knowledge of purchase order and delivery processes.
  • Strong coordination, communication, and follow-up skills.
  • Detail-oriented with strong time management and organizational skills.
  • Basic computer proficiency (Excel, Outlook, PDF viewing).
  • Able to multitask and perform under tight timelines.

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