Head of IT Operations(Banking)

9 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Krisvconsulting Services Full time 90,000 - 120,000 per year


We are looking for a Head of IT Operations(Banking) who will be responsible for strategic initiatives and ensure full SLA compliance while promoting a collaborative culture. Manage a team, maintain stakeholder relationships, and support the expanding data centre industry and disaster recovery. Ensure recovery readiness to support business functions in case of a disaster.

Responsibilities :

  • Provide strategic and technical leadership for data centre operations in Malaysia.
  • Promote a culture of zero-downtime and ensure 100% SLAs and maintain high customer satisfaction.
  • Adhere to Group DC baseline policies, procedures, and systems.
  • Lead and participate in group-wide initiatives such as sustainability, safety, and cybersecurity programs.
  • Track and report on DC operational performance metrics to drive improvements.
  • Manage risk and ensure compliance with local legal and regulatory requirements.
  • Oversee the rollout of operational teams, systems, and vendors in new data centres.
  • Collaborate with cross-functional teams and external stakeholders.

Requirements :

  • Proficiency in service and operational management of critical MEP infrastructure and ITIL frameworks. Strong understanding of technical matters, including mechanical and electrical systems.
  • Familiarity with ISO standards and local codes of practice related to DC operations. Preferred certifications such as Certified Disaster Recovery,
  • Solid knowledge in AWS/Azure/Google networks (NATGW, IGW, VGW, TGW, CloudWAN, VPC peering and etc)
  • Knowledge of disaster recovery technologies, methodologies, and industry best practices especially MTD (Minimum Tolerable Downtime) RTO (recovery time objectives) and RPO (recovery point objectives) for the organizations systems.
  • Bachelors degree in engineering, Science, IT, or a related field, atleast 8 years of experience in data centre operations management.
  • Strong understanding of IT infrastructure, including on-premises, cloud, and hybrid environments.
  • Proven track record of successfully implementing IT disaster recovery initiatives in complex environments.
  • Ability to lead during crises and manage major changes and incidents. IT Governance & Risk Management

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