Head of Quality

3 days ago

Subang Jaya Selangor, Malaysia Apping Technology Full time 60,000 - 80,000 per year

Key responsibilities:
Quality Assurance & Compliance

  • Establish and manage an independent quality assurance system to monitor organizational compliance with NAA requirements.
  • Maintain direct access to the Accountable Manager for all quality-related matters.
  • Define and implement Human Factors principles across the organization.
  • Implement and oversee a comprehensive quality audit program, ensuring regular compliance checks for all aircraft or component maintenance activities.
  • Manage audit execution, reporting, follow-up actions, and closure of non-compliances.
  • Conduct regular meetings with the Accountable Manager to review quality and safety system effectiveness.

Documentation & Procedures

  • Prepare and maintain standard practices, manuals, and procedures aligned with NAA regulations and regulatory updates.
  • Evaluate and approve sub-contractors and suppliers for quality of components, materials, and services.
  • Oversee issuance, renewal, and cancellation of Certifying Staff (C/S) and Support Staff (S/S) authorizations.

Airworthiness & SMS

  • Coordinate actions related to airworthiness occurrences, including investigations and follow-up.
  • Ensure that all processes required for the Safety Management System (SMS) are established, implemented, and maintained, including hazard identification, risk assessment, and safety promotion.
  • Provide periodic reports on organizational safety performance.
  • Maintain safety documentation such as:
  • Safety reports
  • HIRA worksheets
  • Safety performance indicators
  • Internal audit reports
  • SMS training records
  • Conduct internal audits to ensure compliance with SMS requirements.
  • Investigate customer incidents to identify root causes and recommend preventive measures.

Training & Leadership

  • Ensure all airworthiness and safety audit personnel are properly trained and qualified.
  • Develop and manage the departmental budget, including audit activities, regulatory fees, and training requirements.
  • Uphold organizational values, leadership principles, and code of conduct, serving as an example to others.
  • Execute any other tasks as assigned by the reporting manager.

Background skills:
Minimum Education

  • Preferably holds a CAAM Part-66 Aircraft Maintenance Engineer's License (or equivalent).

Minimum Experience

  • At least
    10 years of supervisory or managerial
    experience in a Quality Department within an aviation organization.

Other Requirements

(E = Essential, D = Desirable)

  1. (E) Prior experience in aircraft or component maintenance environment.
  2. (D) Knowledge of various aircraft configurations is an added advantage.
  3. (E) Ability to work independently and support operations locally and internationally.
  4. (E) Strong communication skills across all organizational levels.
  5. (E) Team player with the ability to build and strengthen processes for organizational growth.

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