Customer service representative: Japanese speaker

3 days ago

Cyberjaya, Selangor, Malaysia Trinity Workforce Solution (M) Sdn Bhd Full time 80,000 - 120,000 per year

【Job Description】

Your Key Responsibilities are:

  • Respond to customer inquiries via phone, email, and chat in Japanese and English.

  • Assist customers with hotel reservations, itinerary changes, and travel-related concerns.

  • Provide accurate information on hotel policies, rates, and promotions.

  • Resolve customer issues promptly and professionally, escalating complex cases when necessary.

  • Maintain detailed and accurate records of customer interactions in the system.

  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing

opportunity to build rapport with the customer

  • Clarify customer requirements; probe for understanding, use decision-support tools and resources

to appropriately provide resolution to the customer

  • Collaborate with internal teams to ensure timely resolution of customer requests.

  • Participate in activities designed to improve customer satisfaction and business performance

  • Prepare complete and accurate work including appropriately notating accounts as required

  • Track, document and retrieve information in call tracking database

Candidate Profile

  • We prefer someone that holds degree with three to six months of relevant experience in Travel Thus College

Level with minimum of 2 year is considered as long as candidate has 2years solid experience in the role

  • Courteous, no integrity issue and possesses strong customer service orientation

  • Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.

  • Ability to effectively communicate, both written and verbally as a bilingual speaker for first language of

support as well as

English. (With basic understanding of industry related terminologies.

  • Dependable with strong attention to detail

  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

  • Tolerance for repetitive work in a fast-paced, high production work environment

Job Type: Full-time

Pay: Up to RM10,000.00 per month

Benefits:

  • Professional development

Work Location: In person

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