Recommendation and Traffic- Quality Assurance

Responsibilities
About the Team

The Trust and Safety were established to create to bring safety to the platform. We work hard to make sure the platform is protected and able to provide the best experience for all of our users.

Responsibilities

-Working in the Quality Assurance team to make sure key data delivery targets (e.g. productivity, efficiency, quality, latency) are met for projects under Search Recommendation & Trending.

-Responsible for policy/guideline and SOP implementation and clarification to ensure better understanding and performance of moderation.

-Work closely with POC and other stakeholders in order to provide feedback on data quality/SOP/policy/guideline and ensure overall success of projects.

-Support training and go-live process within Search Recommendation team.

-Responsible to look through moderation performance and weekly report writing. Conclude RCA whenever needed.

-Perform other project-related duties as assigned.

Qualifications
Minimum Qualifications:

-Bachelor's degree or above.

-Excellent language skills; Fluent in English

Preferred Qualifications:

-Knowledge about Tiktok/CapCut and search engines, familiar with social media platforms.

-Deep understanding of local culture and familiarity with local users' online habits/preferences.

-Good communication skills, experience in cross-team collaboration, eager to learn.

-QA experience of moderation project, familiarity with RCA methodology is a plus.

-Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

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Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.​

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.​