Assistant Manager – Case Manager

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Scicom MSC Berhad Full time 7,000 - 10,000

The Responsibilities of the Role:

  • To coordinate the resolution of all escalations. Accountable for directly working with the business to assist in all case escalations.
  • Identify and execute robust and continuous improvement opportunities within the stakeholders.
  • Closely interact with business and provide ad-hoc solutions to their solution needs.
  • Require to standby after office hours to manage escalation from other continents and regions.


Skill Requirements:

  • Diploma/Degree holder or an equivalent professional qualification preferably in Business, Information System, IT.
  • Minimum 5 years' experience in IT & business intelligence or 2 to 5 years.
  • Fluency in both written and spoken English, Mandarin & Cantonese.
  • Proficient in MS Office and PC applications.
  • Good Project Management skills.
  • Ability to think strategically.
  • Excellent communication.
  • Knowledge of computers and relevant software applications.
  • Ability to work in a fast moving, dynamic work environment.    


The Package:

  • Attractive Salary (RM7,000 – RM10,000).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
  • Working Location: Kuala Lumpur.

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