Customer Success Manager

18 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia JustLogin Full time

Join Our Team at JustLogin

JustLogin is the go-to cloud-based HR platform that simplifies HR workflow for businesses of all sizes. By providing intuitive solutions for HR, Payroll, and Attendance Management, we empower organizations to streamline their operations and enhance employee engagement. Awarded multiple times for innovation and service excellence, JustLogin is more than just a software provider—we are a partner in driving transformative change for businesses globally. As we continue to expand, we are looking for passionate individuals to join our dedicated team. If you are eager to make a significant impact in a dynamic industry, explore a career with us.

Position: Customer Success Manager

Job Description

The Customer Success / Key Account Manager will lead customer success initiatives, keep the company focused on customer outcomes and play a central role in directing the future of the product.

Responsibilities

The role will understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product road map. They'll be involved in a all aspects of support, account management, demonstrating the product, educating customers and more.

Responsibilities

  • Understand customer outcomes through continuous communication, data collection and feedback analysis.
  • Develop and implement effective onboarding, engagement and retention strategies.
  • Provide valuable input into the product roadmap by representing the voice of the customer.
  • Manage all aspects of customer support, account management, product demonstrations and customer education.
  • Monitor customer health metrics and oversee NPS (Net Promoter Score) programs.
  • Collaborate cross-functionally with internal teams to support renewals and identify expansion opportunities.
  • Track and assess customer engagement levels and share insights to enhance product and service quality.
  • Deliver proactive guidance and recommendations to customers to help them achieve maximum value from the platform.
  • Serve as the main point of contact for a portfolio of assigned accounts, ensuring long-term customer success and satisfaction.

Requirements

  • Minimum 3 - 5 years of experience in Customer Success or Account Management, preferably within a SaaS or software company.
  • Proven success in a customer-facing role with measurable impact.
  • Bachelor's degree preferred, though not mandatory.
  • Strong experience in stakeholder and customer relationship management.
  • Exceptional attention to detail and high level of accuracy.
  • Excellent communication and interpersonal skills.
  • Adaptable and able to thrive in a fast-paced, evolving environment.
  • Self-motivated, driven and proactive, with a positive "can-do" attitude.
  • Proficiency in English and Mandarin is preferred, with Cantonese considered an added advantage to support a diverse client base.

What We Offer:

At JustLogin, we are committed to fostering a workplace where employees can flourish and find professional fulfillment. We provide competitive compensation packages, opportunities for advancement, and a supportive work environment where innovation and initiative are highly valued.

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