Lead Analyst, HRIT

2 days ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia AIA Digital+ Malaysia Full time 80,000 - 120,000 per year

Why Us?

In AIA Digital+, we serve as AIA's Group-led Technology, Digital & Analytics hub by evolving innovative technology to shape the future. We aim to design & develop a detailed, human centered experiences to positively impact the lives of millions of people.

Join us as a part of AIA Group today

Requirements:

  • University / College graduate in computer science or other relevant discipline.
  • Good understanding of how system works.
  • Possess knowledge of application developments methodologies or system configurations
  • 3 to 5 years' relevant experience in regional solution/system support.
  • Has exposure in Workday modules BAU support. Experience with any HR Workday modules is a plus.
  • Familiar with ITSM tool (ServiceNow) & SLA.
  • Practical experience with HR processes and practices.
  • Consistent and proactive in BAU operations and deliverables.

Roles & Responsibilities:

  • Support L2 day-to-day operations, addressing tickets, incidents and support requests related to Workday and HR applications
  • Ensure resolution time meeting SLA target.
  • Self-discipline and good deliverables to promote accountability and trust at work.
  • Perform system configuration and customization.
  • Monitor system notification (errors) and take appropriate actions.
  • Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
  • Support Manager in executing proof of concepts (POCs) for new Change Request when necessary.
  • Participate in regional project activities with HRIT focus.
  • Successful system and process integration, efficient SLA driven end-user support and communications.
  • Liaises with necessary AIA colleagues or business partners outside HRIT to ensure delivery of the functional work as required.
  • Collaborate with stakeholders to gather requirements.
  • Manage S1 issue escalation with relevant parties effectively.
  • Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned

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