Customer Support Specialist Vietnamese

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia DevloiT Full time 20,000 - 30,000 per year

Job Expectations:

  • Understand customer enquiries and respond via applicable channels: email, and chat.
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required
  • Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes
  • Able to read, write, and speak fluently and spontaneously in both English and, for Japanese speakers.

Skills Required:

  • Bachelor's Degree in any discipline with 0 - 1 year customer service experience
  • Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region
  • Excellent Customer Service Skills.

Interested candidates can share cv via email OR Whatsapp

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