Customer Service Executive

2 days ago

Klang, Selangor, Malaysia IGT Solutions Full time 30,000 - 60,000 per year

Job Description :

You will be serving a world famous airlines agency.

  • Handle pre and post reservation inquiries by phone and e-mail.
  • Modify, change and/or cancel existing booking.
  • Act as a liaison between customer and airlines to arrange special request/ to resolve complaint.
  • Maintain good communication and cooperation with relevant departments.
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI elements and SLA.

Qualifications :

  • Good communication skills with Japanese Speaker
  • Non-Native Japanese speaker is required to possess at least JLPT-N2 or above
  • Good English communication will be advantage for this position
  • Able to work on a shift basis and on public holiday
  • Fresh graduates are welcome to apply
  • Working days/hours: 5 days per week(including weekends & public holidays), 9 Hours Per Day(including 1hour lunch & 30minute break)

Benefit :

  • Attractive KPI incentives
  • Transportation Allowance
  • Company Corporate Discount
  • EPF, SOCSO, EIS
  • Health and life insurance
  • Medical & Dental Allowance
  • One way flight ticket & 2 weeks accommodation (for Expat only)
  • Working Permit will be provided (for Expat only)
  • Beverage Machines Subsidy
  • Parking Subsidy

===========================================================

世界的に有名な航空会社代理店でお客様対応業務を行います。

業務内容 :

  • 電話とメールによる予約前後の問い合わせ対応
  • 既存予約の変更・取消
  • 特別リクエストの手配や苦情解決のための、お客様と航空会社間の連絡係
  • 関連部署との良好なコミュニケーションと協力の維持
  • カスタマーサービスと正確な情報の提供において、顧客満足度の向上を図る
  • チームの一員として、求められるKPI要素とSLA達成のために協力する

資格 :

  • 日本語話者としての良好なコミュニケーションスキル
  • 英語でのコミュニケーションスキルがあると有利
  • シフト制勤務と祝日勤務が可能
  • 新卒者歓迎

勤務条件 :

  • 週5日勤務 (週休日・祝日を含む)
  • 勤務時間:24時間365日

福利厚生 :

  • 魅力的なKPIインセンティブ
  • 交通手当
  • 企業優待割引
  • 健康・生命保険
  • 医療・歯科手当
  • 片道航空券と2週間の宿泊施設
  • 外国人労働者向けの就労ビザを提供
  • 飲料マシン補助金
  • 駐車場補助金

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