Cafe Supervisor

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia globalart Alam Damai Full time 30,000 per year

1. Jualan & Khidmat Pelanggan

Menjalankan operasi kafe yang menguntungkan dan berprestij dengan:

  • Mengendalikan semua transaksi tunai dengan jujur, cekap dan tepat.
  • Membantu dalam penyeliaan dan pengurusan keuntungan kafe.
  • Menyokong Pengurus Cawangan dalam merancang dan melaksanakan promosi jualan dengan berkesan.
  • Memberikan layanan mesra dan cekap pada setiap masa.
  • Menjawab panggilan telefon dan pertanyaan pelanggan dengan sopan dan profesional.
  • Bertindak secara proaktif untuk mencegah dan menyelesaikan masalah pelanggan.
  • Memastikan semua minuman disediakan dengan selamat.
  • Menerima dan mengesahkan pesanan pelanggan secara mesra dan tepat.
  • Bekerja untuk mencapai dan melebihi sasaran jualan, serta mengekalkan kepuasan pelanggan yang tinggi.

2. Operasi Kedai

Memastikan operasi harian berjalan lancar dengan:

  • Menyiapkan laporan harian seperti yang diarahkan.
  • Memaklumkan Pengurus Cawangan tentang sebarang ketidakkonsistenan operasi.
  • Menjaga stok minuman dan bekalan bar pada tahap mencukupi.
  • Melaksanakan tugas pembukaan dan penutupan kedai.
  • Melaporkan kemalangan pekerja serta melengkapkan borang berkaitan dengan segera.
  • Memaklumkan Pengurus Cawangan tentang sebarang bahaya keselamatan.
  • Menambah stok apabila perlu.
  • Membersihkan kawasan bar, lantai, pengisar, dan membuang sampah secara berkala.
  • Menguruskan deposit bank dan mendapatkan wang baki apabila diperlukan.
  • Mewujudkan persekitaran kerja yang kondusif untuk mencapai sasaran jualan bulanan.

3. Pembangunan Pekerja

Mendorong dan membangunkan pasukan dengan:

  • Membantu dalam melatih pekerja baharu.
  • Mendelegasikan tugasan kepada ahli Brew Crew dengan berkesan.
  • Menunjukkan teladan yang baik dalam sikap dan prestasi kerja.
  • Memotivasikan pasukan untuk mengekalkan kualiti produk yang konsisten setiap masa.
  • Menerapkan dan menyebarkan falsafah serta budaya syarikat.
  • Menyusun jadual rehat pekerja dengan baik.
  • Membina suasana kerja yang positif bagi menggalakkan semangat kerja berpasukan dan pembangunan individu.

4. Pengetahuan Produk

Menjamin kualiti produk yang konsisten dengan:

  • Membantu Pengurus Cawangan dalam memberi latihan kepada Brew Crew mengenai produk dan perkhidmatan.
  • Mengekalkan standard kualiti dan konsistensi yang tertinggi.
  • Memantau penyediaan minuman untuk memastikan hanya produk yang berkualiti tinggi dihidangkan.
  • Mematuhi dan memastikan semua pekerja mengikuti Prosedur Operasi Standard (SOP) bagi semua minuman dan produk gourmet.

5. Persembahan Kedai (Store Presentation)

Mengekalkan suasana kafe yang selesa dan menarik dengan:

  • Mengikut garis panduan muzik dan suasana yang ditetapkan.
  • Menjaga semua meja agar bebas daripada dulang, peralatan dan cawan terpakai.
  • Memastikan lantai sentiasa kering dan bersih daripada sampah.
  • Mengekalkan kafe yang bersih, teratur dan menarik dipandang.
  • Memberikan persekitaran yang hangat dan mesra untuk pelanggan menikmati kopi dan teh bertaraf dunia.

Bahan Utama Anda (Kelayakan):

  • Diploma dalam mana-mana bidang yang berkaitan.
  • Lepasan baharu digalakkan untuk memohon.
  • Mempunyai kemahiran khidmat pelanggan dan pelbagai tugasan (multitasking).
  • Mempunyai kemahiran analisis dan komunikasi yang baik.
  • Teliti dan peka terhadap perincian.
  • Seorang pemain pasukan yang mempunyai kemahiran kepimpinan dan interpersonal yang baik.
  • Mampu menyesuaikan diri dengan perubahan organisasi dan bekerja di bawah tekanan.
  • Bertanggungjawab, boleh dipercayai, berdikari dan mempunyai rasa tanggungjawab yang tinggi.

Ganjaran & Faedah:

  • Gaji kompetitif.
  • Bonus prestasi & kehadiran.
  • Diskaun kakitangan untuk produk Brew Crew.
  • Perjalanan kerjaya & pelan pembangunan individu.
  • Waktu kerja fleksibel.
  • Faedah perubatan disediakan.

Berminat?

Sila hantarkan resume anda untuk menyertai pasukan Brew Crew kami yang penuh semangat

Job Types: Full-time, Permanent

Pay: Up to RM3,000.00 per month

Work Location: In person



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