SO, Chargeback Officer, COPC

10 hours ago

Petaling Jaya, Selangor, Malaysia UOB Full time 30,000 - 60,000 per year

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

  • Handle credit card disputes raised by customers and merchants.

  • Follow up with customers, merchants, and relevant parties to obtain required documentation and clarify dispute details.

  • Resolve disputes with affiliate banks in a timely manner, adhering to card scheme rules and regulations.

  • Manage cases referred by the Financial Markets Ombudsman Service with professionalism and accuracy.

  • Handle inquiries and correspondence from customers and merchants regarding dispute matters.

  • Perform reconciliation and maintain accurate general ledger entries.

  • Ad-hoc assignments or tasks assigned by the Team Leader or Unit Head.

Job Requirement

  • Possess at least a Bachelor's degree or equivalent qualification.

  • Preferably 1 to 2 years of working experience in card dispute resolution. Fresh graduates will be considered.

  • Strong understanding of card scheme rules and dispute resolution processes.

  • Detail-oriented with strong analytical and problem-solving abilities.

  • Proficient in English communication, both written and verbal.

  • Good interpersonal skills and a strong team player.

  • Fast learner with the ability to manage multiple tasks efficiently

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference

  • Senior Office Administrator

    2 days ago

    Petaling Jaya, Selangor, Malaysia HSS ProPick Technologies Full time 40,000 - 80,000 per year

    HSS ProPick Technologiesis a Technology solution provider company primarily focussed on building and deploying futuristic solutions throughDrones, Robotics & AI. We cater wide array of industries from Telecommunication, Agriculture, Healthcare & Construction and so on.We are looking for an experienced Office Admin who can play a critical role wearing...

  • Field Collection Officer

    2 days ago

    Petaling Jaya, Selangor, Malaysia Standard Chartered Bank Full time 80,000 - 120,000 per year

    Requisition Number: 40476Job Location: Petaling Jaya, MYSWork Type: Office WorkingEmployment Type: PermanentPosting Start Date: 06/11/2025Posting End Date: 30/11/2025:Job SummaryAs a Field Collection Officer, the job incumbent plans and execute collection strategies and contribute to the recovery goals, through maximizing productivity and effectiveness of...

  • Customer Service Officer

    8 hours ago

    Petaling Jaya, Selangor, Malaysia Capitaland Retail Malaysia Sdn Bhd Full time 20,000 - 40,000 per year

    Manage the Information Counter and exhibit excellent customer service skills in the course of duty.Provide timely and accurate clarification and advice to inquiries from the public.Perform paging and in-house announcement based on the standard guidelines and paging scripts.Handle the Customer Relationship Management (CRM) System which includes data...

  • office admin

    2 days ago

    Petaling Jaya, Selangor, Malaysia TOR VISION SDN BHD Full time 24,000 - 36,000 per year

    Job Scope – Admin (Tor Vision)Join a fun, friendly & growth-driven teamAt Tor Vision, our admin team is the backbone that keeps everything running smoothly. We believe in a non-toxic, supportive, and friendly environment where everyone grows together, learns new skills, and enjoys coming to work.Your Main Responsibilities1. Key In InvoicesAccurately input...

  • Asssistant Front Office Manager

    9 hours ago

    Petaling Jaya, Selangor, Malaysia Marriott International Full time 60,000 - 80,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationPetaling Jaya Marriott Hotel, 13 Jalan 16/11, Petaling Jaya, Malaysia, Malaysia, 46350ScheduleFull TimeLocated Remotely?NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front...

  • assistant front office manager

    2 days ago

    Subang Jaya, Selangor, Malaysia Geno Hotel Full time 50,400 - 129,600 per year

    Supervising all Front Office activities i.e guest movement, crowd, staff daily tasks.Maintaining a high level of morale within the department by managing and supporting the team and processes put into place.Coordinating with other departments within the hotel regarding customer requirements, future bookings, sales trips and conferences etc.Ensuring that all...

  • People Services Officer Tier 1

    2 days ago

    Petaling Jaya, Selangor, Malaysia FrieslandCampina Full time 30,000 - 60,000 per year

    The purpose of this role as People Services Officer Tier 1 is to process 1st line employee requests. This role is responsible for providing timely and effective 1st line HR support to employees. This role is a regional role, supporting ASIA & MEPA countries.What we askMinimum Requirements :Degree in HR, Communications, or a related field or equivalent by...

  • People Services Officer Tier 1

    2 days ago

    Petaling Jaya, Selangor, Malaysia FrieslandCampina Full time 30,000 - 60,000 per year

    The purpose of the People Services Officer Tier 1 is to process 1st line employee requests. This role is responsible for providing timely and effective 1st line HR support to employees. This role is a regional role, supporting ASIA & MEPA countries.What We AskMinimum Requirements :Degree in HR, Communications, or a related field or equivalent by...

  • Operation Executive

    2 days ago

    Petaling Jaya, Selangor, Malaysia Puretech Global Sdn. Bhd. Full time 62,400 per year

    Job description:To respond, handle, resolve customer inquiries and service across different channels which include calls/emails/ in a timely manner.Carry out the daily administration tasks with efficiency and compliance with company policy, including but not limited to data entry, office supplies, office maintenance and so on.Maintain and organize office...

  • People Services Officer Tier 1

    2 days ago

    Petaling Jaya, Selangor, Malaysia FrieslandCampina Full time 35,000 - 55,000 per year

    The purpose of this role as People Services Officer Tier 1 is to process 1st line employee requests. This role is responsible for providing timely and effective 1st line HR support to employees. This role is a regional role, supporting ASIA & MEPA countries.What We AskMinimum Requirements :Degree in HR, Communications, or a related field or equivalent by...