Customer Service Officer

2 days ago


Klang, Selangor, Malaysia STM Lottery Sdn. Bhd. (Formerly known as Sports Toto Malaysia Sdn. Bhd.) Full time 40,000 - 60,000 per year

About This Opportunity

STM Lottery Sdn. Bhd. is Malaysia's leading number forecast operator with nationwide presence, serving diverse communities through our extensive retail network. We're seeking a dedicated Customer Service Officer to support our Central region operations, ensuring exceptional service delivery while driving outlet performance and growth.

What You'll Be Doing:

  • Handle winning claims, customers enquiries and complaints to ensure swift resolution and satisfaction
  • Assist in day-to-day operations and settlement process in sales office
  • Assist in documentation and prepare sales and operation reports
  • Support, motivate and coach front-line staff to meet the objectives of improving and optimizing the overall outlet performance
  • Conduct periodic field visits to ensure compliance of outlet operating requirements and gather market intelligence

What We're Looking For:

  • Minimum STPM/Diploma/Degree in Business Administration or equivalent qualification
  • Matured, self-starter and able to work independently
  • Good command of English and Bahasa Malaysia
  • Fluency in Mandarin will be an added advantage as this role involves liaising with Mandarin-speaking customers
  • Possess own transport and willing to travel outstation as and when needed
  • Multitasker with good problem-solving skills

What We Offer You:

  • Competitive salary and benefits
  • Opportunities for professional growth and development
  • Stable career path in a well-established Malaysian company
  • Collaborative and supportive work environment

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