Customer Service Officer
2 days ago
About This Opportunity
STM Lottery Sdn. Bhd. is Malaysia's leading number forecast operator with nationwide presence, serving diverse communities through our extensive retail network. We're seeking a dedicated Customer Service Officer to support our Central region operations, ensuring exceptional service delivery while driving outlet performance and growth.
What You'll Be Doing:
- Handle winning claims, customers enquiries and complaints to ensure swift resolution and satisfaction
- Assist in day-to-day operations and settlement process in sales office
- Assist in documentation and prepare sales and operation reports
- Support, motivate and coach front-line staff to meet the objectives of improving and optimizing the overall outlet performance
- Conduct periodic field visits to ensure compliance of outlet operating requirements and gather market intelligence
What We're Looking For:
- Minimum STPM/Diploma/Degree in Business Administration or equivalent qualification
- Matured, self-starter and able to work independently
- Good command of English and Bahasa Malaysia
- Fluency in Mandarin will be an added advantage as this role involves liaising with Mandarin-speaking customers
- Possess own transport and willing to travel outstation as and when needed
- Multitasker with good problem-solving skills
What We Offer You:
- Competitive salary and benefits
- Opportunities for professional growth and development
- Stable career path in a well-established Malaysian company
- Collaborative and supportive work environment
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