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Operations Manager

2 weeks ago

Kuantan, Pahang, Malaysia PeopleLAKE Group Full time 100,000 - 120,000 per year

About The Client
Our client is a leading Malaysian healthcare group that specialises in providing tertiary medical care and comprehensive specialist services. They are dedicated to developing and upgrading hospitals across the country, delivering world-class healthcare solutions. With a strong focus on healing, comfort, and hope, they uphold the highest standards of patient care and safety.

Key Responsibilities
A healthcare Operations Manager is responsible for overseeing the daily operations of healthcare facilities, ensuring that all processes run efficiently while maintaining high standards of patient care. Key responsibilities typically include:

  • Management of Staff: Supervising healthcare staff, including doctors, nurses, and administrative personnel, ensuring they meet performance expectations and comply with policies.
  • Budgeting and Financial Management: Overseeing financial operations, including managing budgets, controlling costs, and ensuring financial performance aligns with organizational goals.
  • Policy and Compliance: Ensuring that the facility adheres to healthcare regulations, safety standards, and patient care policies. Staying updated with healthcare laws and regulations.
  • Process Improvement: Identifying areas for operational improvement and implementing strategies to enhance efficiency, reduce costs, and improve patient outcomes.
  • Resource Allocation: Managing the allocation of resources such as medical equipment, supplies, and staff to ensure optimal patient care.
  • Patient Satisfaction and Quality Care: Ensuring high levels of patient satisfaction by maintaining quality care standards and addressing concerns or complaints.
  • Reporting and Documentation: Preparing and submitting reports on operations, performance metrics, and patient outcomes to senior management.
  • Collaboration: Working closely with physicians, department heads, and other healthcare professionals to ensure smooth operations across departments.
  • Information Management: Monitor and evaluate data integration across the departments. Ensure functionality of ICT devices in the operations department. Ensure reliability of operations data for use by hospital staff.
  • Ensure operational excellence is achieved through the utilization of organization ICT solutions.
  • Ensure ICT-based new products and service lines for the patient are operationalized/utilized.

Job Requirements

  • Possess at least a Degree in Healthcare / Administration or its equivalent. Preferably a MBBS holder.
  • Minimum 10 years of experience in healthcare operations and/or administration/ nursing / facilities compliance.
  • Leadership & problem-solving skills.
  • Understanding the policy, planning, and strategy.
  • Ability to develop, implement, and review policies and procedures.
  • Ability to oversee budgeting, reporting, planning, and auditing.
  • Understanding of necessary legal and regulatory documents.
  • Driving a culture of excellence by keeping team members engaged.
  • The role demands strong leadership, communication, and problem-solving skills, as well as a thorough understanding of healthcare management, budgeting, and legal compliance.
  • Able to relocate to Kuantan, Pahang.
  • THIS ROLE IS OPEN TO MALAYSIANS ONLY.