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Customer Service Executive

2 weeks ago

Bayan Lepas, Penang, Malaysia Courier Network Malaysia Sdn. Bhd. Full time 40,000 - 60,000 per year

Keep the pulse of customer satisfaction

o Respond to customer's inquiries in a timely manner. Take the lead as a first PIC for customers

o Work with internal and external CNW customers to create an exceptional customer service experience

o Manage account/customer expectations

o Work with internal and external customers for Corrective and Preventative Actions

o Help craft and create KPI customer specific reporting and scorecards

o Process customer orders and routings

o Build and maintain rapport with customers to fulfill their requirements