Technical Operations Engineer

Requirements & Qualification

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or a Diploma with 2 years of experience in technical operations, system administration or similar role is required for this position.
• Proficiency in product deployment, configuration, maintenance, and advanced technical support.
• Proficiency with Fuel Retail Application or Point of Sales.
• Strong technical knowledge and expertise in the relevant technologies and systems used in the fuel retail software industry.
• Proficiency in troubleshooting and resolving complex technical issues.
• Experience in leading product deployment activities, ensuring successful installations, and configuring software solutions for clients.
• Ability to collaborate with clients to gather deployment requirements and tailor configurations to meet specific needs.
• Proficiency in troubleshooting deployment issues and providing solutions with minimal downtime.
• Ability to develop and implement preventive maintenance plans and schedules for product systems.
• Experience in performing routine system checks, updates, and maintenance tasks to ensure optimal system performance.
• Proactive identification and resolution of potential issues to prevent downtime or disruptions.
• Strong technical support skills to serve as a technical expert, assisting Tier 1 and Tier 2 support personnel in resolving complex technical issues.
• Deep understanding of product functionality, configurations, and best practices.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.
• Prior experience in customer support, tech support, desktop support, or a similar role

Responsibilities

• Manage product deployment activities, ensuring successful installations and configurations for clients.
• Collaborate with clients to gather deployment requirements and tailor configurations to meet specific needs.
• Troubleshoot deployment issues and provide solutions, ensuring minimal downtime.
• Develop and implement preventive maintenance plans and schedules for product systems.
• Perform routine system checks, updates, and maintenance tasks to ensure optimal system performance.
• Identify and address potential issues proactively to prevent downtime or disruptions.
• Serve as a technical expert, assisting Tier 1 and Tier 2 support personnel in resolving complex technical issues and challenges.
• Prepare related document, process and procedure that is required to optimize operations, enhance efficiency, and ensure alignment within the section/department.
• Collaborate with cross-functional teams, including Development, to diagnose and address advanced technical problems.
• Maintain a deep understanding of product functionality, configurations, and best practices.
• Act as a technical point of contact for clients, offering guidance and expertise.
• Provide technical training and support to clients that include internal teams and vendors.
• Ensure clients have a clear understanding of product features and technical aspects.
• Contribute to the development of technical documentation, including deployment guides, troubleshooting manuals, and best practices.
• Share technical knowledge and expertise with the Technical Operation Team and other relevant teams.
• To perform any other task as assigned by the Technical Operation Lead.

Job Type: Full-time

Pay: RM4, RM7,000.00 per month

Benefits:

• Free parking
• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Bandar Baru Bangi : Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your expected salary?
• How long is your notice period?

Work Location: In person