Front Office Receptionist

2 days ago


Kota Kinabalu, Sabah, Malaysia Ming Garden Hotel & Residences Full time 2,500 - 5,000 per year

Are you passionate about hospitality and love making people feel welcome?

Our Hotel is looking for a friendly, professional, and service-oriented Guest Service Agent to be the face of our hotel and help create unforgettable guest experiences.

You will be the first point of contact for our guests, delivering outstanding service from check-in to check-out. You will play a key role in ensuring a smooth and enjoyable stay by handling front desk operations, assisting with guest requests, and providing information about the hotel and local area. This position requires a friendly attitude, attention to detail, and a passion for hospitality.

Common Requirements:

  • Excellent verbal and written communication skills
  • Strong customer service orientation and problem-solving abilities
  • Ability to handle guest complaints with professionalism and empathy
  • Multilingual ability (Chinese or more languages) is an advantage
  • Well-groomed and professional appearance
  • Punctual, reliable, and trustworthy
  • Friendly and approachable personality
  • Attention to detail and accuracy under pressure
  • Team player with the ability to work independently
  • Flexibility to work shifts, weekends, and holidays


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