Customer Success Associate

6 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Fluid Full time 40,000 - 80,000 per year

Company Description

Fluid is an AI B2B payments platform with financing that enables businesses across Asia to improve cash flow by getting paid faster and paying with ease. The platform utilizes autonomous AI agents to automate complex workflows such as invoice matching, payment follow-ups, credit underwriting, and reconciliation. Its seamless integration with ERPs, B2B marketplaces, and ordering apps reduces operational challenges for both buyers and suppliers. Backed by top-tier investors like Insignia Ventures and Grab Corporate Ventures, Fluid has been recognized as a Forbes Top 100 Startup in Asia and a finalist in global fintech competitions. Join us in transforming the B2B payments landscape with cutting-edge technology.

Role Description

This is a full-time hybrid role for a Customer Success Associate based in WP, Kuala Lumpur, with some flexibility for remote work. The Customer Success Associate will serve as a bridge between Fluid and our clients, focusing on delivering exceptional customer experiences. Responsibilities include managing customer relationships, addressing inquiries, resolving issues promptly, ensuring satisfaction and retention, and collaborating cross-functionally to improve customer support processes. The role also involves analyzing customer feedback and data to identify opportunities for growth, product and service enhancement.

Qualifications

  • Experience in Customer Engagement, Customer Support, and ensuring Customer Satisfaction
  • Skills in building and maintaining Customer Retention and relationships
  • Strong Analytical Skills to assess feedback and improve service delivery
  • Excellent communication and problem-solving abilities
  • Ability to work both independently and collaboratively in a hybrid work environment
  • Prior experience in B2B solutions or fintech is a plus
  • Bachelor's degree in Business, Communications, or related field is preferred

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