Senior Learning

5 days ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia 4Fingers Crispy Chicken Full time 90,000 - 120,000 per year

Senior Learning & Development is responsible for leading and managing the people capability development strategy of Gimme4Fingers Malaysia. This role plays a key part in driving brand service consistency, and business growth through structured learning programs, effective onboarding, and continuous improvement of SOPs, hospitality, service & product quality.

Key Responsibilities:

  1. Be role model and lead by example as trainer by complying to company standards (SOP) to operations team to protect brand and company's image.
  2. Present a positive position and attitude to provide leadership to staff to attain desired results.
  3. Monitor and track training effectiveness using pre and post training evaluations, feedback surveys and performance metrics.
  4. Collaborate with HR team members and other departments stakeholder to align training objectives.
  5. Provide strong leadership & guidance to team members , set clear goals and monitor team performance.
  6. Foster a positive and collaborative team culture by encouraging open communication , innovation and knowledge sharing.
  7. Plan and deliver hands on training sessions to Restaurant Manager, Assistant Restaurant Manager, Supervisor and Crew on focusing sales strategies, customer service and engagement and product knowledge.
  8. Develop and create engaging training materials such as presentations, workbooks, e-learning modules and hands on exercises.
  9. Conduct Training Needs Analysis (TNA) to identify the skills, knowledge, and competencies required across different roles and levels.
  10. Collaborate with department heads to identify and prioritize training needs based on organizational goals and employee performance reviews.
  11. Prepare and submit training grant applications, levy utilization reports, and claims within stipulated timelines.

Key Requirements:

  1. Bachelor's Degree in HR, Hospitality Management, Business, or related discipline.
  2. At least 5 years of L&D or training experience, preferably in F&B or hospitality industry in fast faced environment.
  3. Proven experience designing and delivering training with familiar with digital learning tools and performance tracking.
  4. Excellent time management and multitasking ability.
  5. Willing to travel occasionally for training at restaurants.

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